Check-In Regulations of airlines operating in Vietnam

VIETNAM AIRLINES

Online Check-In

Vietnam Airlines has made check-in more convenient and easier than ever with its website and mobile application online check-in services.

If passengers travel on flights operated by OTHER AIRLINES; or on code-share flights between Vietnam Airlines and another airline and these flights are operated by the other carrier, passengers should contact the operating airline to process check-in, or come to the departure airport to complete check-in procedures.

Online check-in is not applicable for some passengers:

Passengers who request special needs (except for special meals).
Passengers who are deportee, inadmissible.
Passengers who travel with infants under 02 years.
Passengers who depart flights from airports not in the above list.
Passengers who travel on flights operated by other airlines.
Passengers who travel on code-share flights between Vietnam Airlines and other airlines which are operated by other airlines.

“ Online boarding pass”

“Online boarding passes” are issued upon completion of the web/mobile application check-in process. They can be self-printed by passengers or received via email/e-device. Front-line staff at airport check-in counters of Vietnam Airlines will check “Online boarding passes” and stamp them or change them to traditional printed boarding passes.

“Online check-in counters”

Online check-in counters operate as airport check-in counters for passengers who have completed the online check-in process, to verify their boarding passes. To locate the online check-in counters, passengers can follow the airports’ guidance or ask Vietnam Airlines’ airport staff for assistance.

Online check-in requirements:

Click here to see more details.

Online Check-In Requirements:

Passengers can only use online check-in service from 24 hours to 1 hours prior to scheduled departure time.
Note: Online check-in can only be used for maximum 9 passengers in same Reservation code. If there are more than 9 passengers in same Reservation code, passengers will have to do in several times until completion.

Online check-in steps

For passengers who provide Vietnam Airlines with their email, we will send a link for online check-in, which has been customized for passengers only within 24 hours prior to their estimated time of departure. Passengers do not have to type anymore, they can just click this link to finish their online check-in. Online check- in is now more convenient than ever before.
For those who don't provide an email to Vietnam Airlines, please follow these steps below.

Passengers should follow below steps:

Step 1: Enter required information: last name, departure airport, and Reservation code/ Frequent Flyer number or E-ticket number.
Step 2: Select your flight.
Step 3: Enter passport information (for destinations where passport information is required)
Step 4: Choose seat on flight
Step 5: Choose method to receive Online Boarding Pass.

Notice:

If Passengers want to choose another seat, complete Step 1 to Step 5 again and change your seat in step 4.
If Passengers want to self-print Online Boarding Pass, please print on A4 size paper in order to display all necessary information in one page. In case Online Boarding Pass is printed on more than 1 page, please bring all of them to the web check-in counters at the airport.
Passengers who have chosen to receive their Online Boarding Passes via email/e-device: please visit online check-in/transfer counters at the airport to exchange for a Traditional Boarding Pass.
Passengers who take domestic flights without check-in baggage departed from Noi Bai, Da Nang, Van Don and Tan Son Nhat Airport will be allowed to skip the check-in counter and go straight to the security area. In this area, passengers will use online boarding passes which are either printed or shown on the device’s screen.

Arriving at the Airport

Passengers must arrive at the web check-in counter at least 15 minutes before the closing time of the check-in counter to verify their online boarding passes via email/e-device. If passengers do not complete the verification in time, Vietnam Airlines will cancel their seat booking through web check-in.
At the web check-in counter, passengers need to show their online boarding pass and other travel documents required at Travel Documents.
Boarding gate numbers may be changed in some circumstances. Please check the information screen at the airport.

Kiosk Check-In

Kiosk check-in is now available at the following airports:

COUNTRY	AIRPORT	INTERNATIONAL FLIGHT	VIETNAM DOMESTIC FLIGHT
Vietnam	Noi Bai (Ha Noi)	Available	Available
	Da Nang (Da Nang)	Not applicable	Available
	Cam Ranh (Nha Trang, Khanh Hoa)	Not applicable	Available
	Tan Son Nhat (Ho Chi Minh city)	Available	Available
Japan	Chubu (Nagoya)	Available	Not applicable
	Fukuoka (Fukuoka)	Available	Not applicable
	Kansai (Osaka)	Available	Not applicable
	Narita (Tokyo)	Available	Not applicable
	Haneda (Tokyo)	Available	Not applicable
Germany	Frankfurt (Frankfurt)	Available	Not applicable

Passengers are able to select their seats, check-in and print boarding passes from 24 hours to 45 minutes before the estimated departure time of domestic flights and 60 minutes before estimated departure time of international flights.
Passengers without check-in baggage traveling from airports in Vietnam are allowed to proceed directly to the security/immigration area and do not need to line up at the check-in counter.

Kiosk Check-In Application

Vietnam Airlines' condition of carriage and travel document requirements are applied to kiosk check – in passengers.

Passengers are offered Lotus Lounge service (Business passengers, Platinum/Gold/Elite Plus members … are served at check-in counter for Lotus Lounge Invitation card).

Not applicable to passengers as follow:

Passengers traveling with infants under 2 years old;
Passengers on Vietnam Airlines’ blacklist;
Passengers with international payment cards which must be verified;
Passengers traveling in groups of more than 4 passengers;
Passengers requesting special services (excluding passenger request special meals).

Kiosk Check-In Procedure

Step 1: Select either Vietnamese or English.
Step 2: Enter either booking code or eTicket number or Frequent Flyer ID (if declared when booking).
Step 3: Select passengers (if traveling in groups) and select flight.
Step 4: Select seat(s)
Step 5: Print boarding pass(es).

Notice:

Checked in seats can be changed at the check-in counter.
Checked baggage (if any) is checked-in at the Drop-off counter.

In-Town Check-In

Vietnam Airlines provides In-Town Check-in service from 12 October 2018. Passengers can check-in, arrange baggage drop and receive their boarding passes in advance at our office, and then freely enjoy their time before boarding at the airport.

This service allows passengers not only to shorten the queuing and waiting time spent at the airport, but also to plan and control their itinerary more effectively. Passengers can enjoy their trip in an easier and more convenient way.

Service scope

In-Town Check-in service is available for passengers on domestic flights departing from Noi Bai airport.

Service only available for flights on the same day and at least 2 hours prior to the departure time.

For passengers in need of special assistance, such as children traveling alone, passengers who have purchased cabin seats for baggage, passengers who are in a stretcher or wheelchair, etc. please go to the airport to complete check-in procedures.

Service Fee

SERVICE PACKAGES		FEE FOR ONE PASSENGER (VND)
Package no.1	Check-in for receiving boarding passes	30.000
Package no. 2	Check-in for receiving boarding passes Check-in baggage (01 piece/ 01 passenger)	60.000
Package no. 3	Check-in for receiving boarding passes Car service (travelling with other passengers)	60.000
Package no. 4	Check-in for receiving boarding passes Check-in baggage (01 piece/ 01 passenger) Car service (travelling with other passengers)	80.000
Package no. 5	Check-in for receiving boarding passes Private car service (not travelling with other passengers)	150.000
Package no. 6	Check-in for receiving boarding passes Check-in baggage (01 piece/ 01 passenger) Private car service (not travelling with other passengers)	180.000

Note:

From the second piece of luggage, a service fee will be 45.000 VND for each additional piece.
For infants traveling with adults, charges for all services will not be applied.
All prices above do not include value added tax (VAT).

Contact information for In-town Check-in service

Address: no. 20 Ngo Quyen street, Hoan Kiem district, Hanoi
Tel: 08 656 21 888
Email: intowncheckinnba@viags.vn
Application: From 12 October 2018;
Opening hours: from 7am to 9pm daily.

AIRPORT CHECK-IN

Check-in counter opens and closes following the timing below.

Important notes:

If the flight schedule is changed, check-in time will be adjusted accordingly.
Check-in timing also depends on each different airport and carrier.
Passengers need to arrive at the airport early to have enough time for check-in, security check, and immigration procedures.
Depending on your fare conditions, a failure to check-in on time may also result in:

Making your ticket invalid for travel or becoming non-refundable in case there are restrictions on changes. You will need to make a new booking and purchase a new ticket.
Paying change fee, and/or fare discrepancies for the new applicable fare.

Due to potential traffic delays, check-in time and security screening, passengers are recommended to be at the airport at least 60 minutes before the departure of domestic flights and 120 minutes before the departure of international flights. The handling of stand by passengers is based on the principle of “first comes, first serve” at each priority level.

Fly On-Time With Vietnam Airlines!

Closing time of boarding gate:

Boarding gates close 15 minutes before the scheduled time of departure. Late passengers may not be accepted for travel.

Check-in for code-share flights:

The opening and closing time of the check-in counter will be defined by the carriers that operate the flights. Passengers should carefully check the information written on the flight tickets or the official website of the carriers that operate the flights.

Check-In Time

Vietnam Airlines strives to provide the easiest process for check-in. Passengers can check the timing for opening and closing of Check-in counters as below:

		Opening time (before estimated time of departure)	Closing time (before estimated time of departure)
Web check-in	Vietnam domestic flights	24 hours	60 minutes
Web check-in	International flights	24 hours	60 minutes
Kiosk check-in	Vietnam domestic flights	24 hours	45 minutes
Kiosk check-in	International flights	24 hours	60 minutes
Counter check-in	Vietnam domestic flights	02 hours	40 minutes
Counter check-in	International flights	03 hours	50 minutes

(*) At Charles de Gaulle (CDG), Frankfurt International Airport (FRA) and Heathrow (LHR) check-in counters are closed 60 minutes before the scheduled time of departure.

TRAVEL GUIDE

TRAVEL DOCUMENTS

Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations.

Passenger traveling on international flights must submit one of the following identification forms:

Passport
Travel documents or immigration documents in accordance with Vietnamese Law on entry, exit, transit, and residence of foreigners (such as loose-leaf visa, permanent residence card, temporary residence card, identity card. Identity card, or alternative documents as per agreement between the nations).
If your children do not have a passport, their full names, date of birth and stamped portrait picture have to be available in the travel document of the legitimate representative.

Passengers traveling on Vietnam domestic flights

Passengers over the age of 14 (years)

Non-Vietnamese nationalities:

National Passport; Travel Document, Loose - leaf Visa;
Permanent residence card, temporary residence card;
Driver's license (issued by a recognized Vietnam Authority);
Aviation Security control card (long – term validity);
Vietnamese airlines identity card;
Identity cards issued by diplomatic agencies, consular offices to members of diplomatic missions, consular agencies, and representatives of international organizations
In case of passport loss: a diplomatic note certifying personal identification and passport loss with portrait pictures and stamp is required. Diplomatic note is valid within 30 days from the date of confirmation.

Vietnamese nationality:

Passport or Travel Document;
Loose - leaf Visa;
Permanent residence card, temporary residence card;
Identity card;
Military Identity card;
National Assembly membership card;
Communist Party of Vietnam membership card;
Press Identity card;
Driver's license;
Aviation Security control card; (long – term validity)
National Security Aviation Committee card;
Vietnamese airlines Identity card;
Certifying personal identification form by local police or authorities citing passenger‘s permanent residence or temporary residence. Certifying forms must include the following information: certifying authority offices and their officer; date of certification; certified person‘s name, date of birth, gender, residence and hometown;
Above certifying forms must be attached with stamped portrait picture and shall be valid within 30 days from the date of confirmation;
Certifying form by authorities about passenger‘s sentenced completion.

Passengers under the age of 14 (years) traveling on Vietnam domestic flights

Passport;
Birth Certificate;
Birth Certifying Form (infants under one [01] month old);
Certifying form by a social organization for children under the patronage of that organization. This certifying form shall be valid within 6 months from the date of confirmation.

The travel document conditions

Passengers’ travel documents as referred above must meet the following conditions:

Travel documents are the original copies and are still valid;
Birth Certificate and Birth Certifying Form must be the original copy or a copy certified by a notarial office with legal status.
Documents without a stamped portrait picture are not accepted. Except: Birth Certificate, Birth Certifying Form, or escort document issued by a recognized authority. Illegal documents are strictly forbidden and not accepted.

VISA EXEMPTION

To make your trip more convenient, we would like to provide some useful guidelines for travel documents required to enter Vietnam.

Generally, if passengers are non-nationals (foreigners), they are required to have a visa to enter Vietnam. In case of coming from a country with visa waiver status, passengers are allowed to travel to Vietnam for 14 days with visa exemption. Passengers traveling with Vietnamese visa exemption status are also permitted entry.

JETSTAR PACIFIC

ONLINE CHECK-IN

Can I check in online?

For most bookings, you can check in online - it's easy, fast and free.

There are some exceptions to online check-in. If any of the following apply to your booking, you’ll need to check in at the airport:

You’re travelling with an infant – except if you’re travelling with an infant on your lap on Jetstar Airways (JQ) domestic flights within Australia and New Zealand and Jetstar Japan (GK) domestic flights within Japan
You're travelling to or from the US
You made your booking through Jetstar Group bookings
You need specific assistance (eg help with wheelchairs, extra seats or service dogs)
You are hearing or vision impaired (except if you are checking in to domestic flights within Australia, New Zealand and Japan)
Your booking has an outstanding balance

Check in online – you’ll need your booking reference number (it’s on your itinerary) and your passport details if you’re flying international.

Online check-in and baggage

If you don’t have checked baggage, you can check in online, get your boarding pass and go straight to the boarding gate.

If you do have checked baggage, you can still check in online – but your bags must be at the Jetstar bag drop before check-in closes.

And remember…

Even if you have checked in online. please make sure you arrive at the airport with plenty of time before check-in closes. You have to allow enough time to drop your bags (if any), get your boarding passes, clear security and get to your gate, which might be some distance away.

If you’re not at the boarding gate on time, you won’t be able to board your flight and you may lose your fare in full.

Online check-in for domestic flights

Jetstar Airways (JQ) flights in Australia and New Zealand

For domestic flights in Australia and New Zealand, if you’ve purchased a seat, online check-in opens 28 days before your flight and closes 35 minutes before your flight departs.

If you haven’t purchased a seat on a domestic flight in Australia or New Zealand, online check-in opens two days before your flight and closes 35 minutes before your flight departs.

Jetstar Japan (GK) flights in Japan

For domestic flights in Japan, online check-in opens seven days before your flight, and closes 35 minutes before your flight departs.

Jetstar Pacific (BL) flights in Vietnam

For domestic flights in Vietnam, online check-in open two days before your flight, and closes one hour before your flight departs.

Domestic flights from an international terminal

If you’re flying domestic from an international terminal, you’ll need to visit the check-in counter to present identification and collect your boarding pass before check-in closes. Please check your itinerary to see which airport and terminal your flight will depart from. You'll need to be at the airport earlier if your flight departs from an international terminal.

See: When to get to the airport for domestic flights?

Online check-in for international flights

For your convenience, online check-in is available on selected international flights.

Online check-in for Jetstar Airways (JQ) flights opens two days before your flight and closes two hours before departure.

Online check-in for Jetstar Asia (3K) and Jetstar Japan (GK) flights will open seven days before your flight and closes two hours before departure.

If online check-in is available and you don’t have baggage, visa or entry requirements, you may be able to head straight to the boarding gate when you arrive at the airport.

For more information on applicable flights and requirements, see the Straight to Gate international flights page.

If online check-in is not applicable, you need to check in at the airport and present identification to collect your boarding pass before check-in closes.

KIOSK CHECK-IN

Where can I check in through an airport kiosk?

Jetstar kiosks are a great alternative to the check-in counter if you’re on an Australia, New Zealand or Jetstar Japan (GK) domestic flight; or selected Jetstar Asia (3K) flights out of Singapore. You can print your boarding pass at one of our kiosks and if you’re travelling with checked baggage, your baggage tags too.

You’ll find Jetstar kiosks at the following airports:

Australia: Melbourne (Tullamarine), Sydney, Gold Coast, Brisbane, Hobart, Perth, Adelaide and Cairns

New Zealand: Auckland, Christchurch and Wellington

Japan: Tokyo (Narita), Osaka (Kansai), Sapporo, Fukuoka, Okinawa (Naha), Nagoya (Chubu), Oita, Kagoshima, Matsuyama,Takamatsu, Kumamoto, Miyazaki, Nagasaki, Kochi, Miyako (Shimojishima), Shonai

Singapore: See our Singapore website for airport kiosk information, requirements and available flights

Please make sure you arrive at the airport with plenty of time to check in, print your boarding pass before check-in closes, and clear security.

Remember, if you’re not at the boarding gate on time, you won’t be able to board the flight and you may lose your fare in full. Please see: When do I need to get to the airport?

IN-TOWN CHECK IN

Hong Kong in-town check-in

Flying Jetstar Asia from Hong Kong?

Check in at the Hong Kong Central and Kowloon MTR stations - for free!

How easy is that? Jetstar is the first Singapore-based, low-fares carrier to allow its customers to enjoy the value of low fares AND the convenience of a free in-town check-in service in Hong Kong. This is a service available to passengers who are booked on all Jetstar Asia (3K) flights, but not for those on Jetstar Japan (GK), Jetstar Pacific (BL) or Jetstar Airways (JQ) flights.

MTR check-in counters

The check-in counters at both Hong Kong Central and Kowloon MTR stations are open 7 days a week. You can drop your bags and get your boarding pass at the check-in counter before check-in closes.

Please note: you must check in on the same day as your flight, and no later than 90 minutes before take-off.

Checking-in just got a whole lot easier! Please see the MTR website for more information.

CHECK-IN TIMES

When to get to the airport for international flights

CHECKING IN

Please make sure you arrive at the airport with plenty of time to check in, get your boarding pass before check-in closes, and clear security. See the tables below for timelines.

All timings listed below refer to scheduled departure times unless you are notified otherwise during a delay.

We also recommend you check your flight’s identification requirements and limits for carry-on baggage liquids, aerosols, gels and powders before you get to the airport. If you’re not at the boarding gate before it closes, you won’t be able to board your flight and you may lose your fare in full.

Jetstar (JQ) international flights on Boeing 787 aircraft
3 hours before scheduled departure	check-in and bag drop opened
60 min before scheduled departure	check-in and bag drop closed
40 min before scheduled departure	be at your boarding gate
15 min before scheduled departure	boarding gate closed

Jetstar (JQ) and Jetstar Japan (GK)1 international flights on A320 and A321 aircraft
3 hours before scheduled departure	check-in and bag drop opened
45 min before scheduled departure	check-in and bag drop closed
40 min before scheduled departure	be at your boarding gate
15 min before scheduled departure	boarding gate closed

1Please note: For Jetstar Japan (GK) flights departing from Shanghai Airport, check-in and bag drop close 50 min before scheduled departure time.

Jetstar Asia (3K)2 flights
2 hours before scheduled departure	check-in and bag drop opened
45 min before scheduled departure	check-in and bag drop closed
40 min before scheduled departure	be at your boarding gate
10 min before scheduled departure	boarding gate closed

2Please note: For Jetstar Asia (3K) flights departing from Ho Chi Minh (SGN) and Da Nang (DAD), check-in opens 3 hrs before scheduled departure time and closes 50 min before scheduled departure time.

Jetstar Pacific (BL)3 international flights
3 hours before scheduled departure	check-in and bag drop opened
50 min before scheduled departure	check-in and bag drop closed
40 min before scheduled departure	be at your boarding gate
15 min before scheduled departure	boarding gate closed

3Please note: For Jetstar Pacific (BL) flights departing from Bangkok (BKK), Chiang Mai (CNX), Osaka (KIX), Taipei (TPE), Hong Kong (HKG), and Singapore (SIN), check-in opens 3 hrs before scheduled departure time and closes 45 min before scheduled departure time.

For Jetstar Pacific (BL) flights departing from Guangzhou (CAN), check-in opens 3 hrs before scheduled departure time and closes 60 min before scheduled departure time.

When to get to the airport for domestic flights

CHECKING IN

Please make sure you arrive at the airport with plenty of time to check in, get your boarding pass before check-in closes, and clear security. See tables (below) for timelines.

Note that some domestic flights depart from an international terminal so please check your itinerary to see which airport and terminal your flight will depart from.

Remember, if you’re not at the boarding gate on time, you won’t be able to board your flight and you may lose your fare in full.

All timings listed below refer to scheduled departure times unless you are notified otherwise during a delay.

Jetstar (JQ) and Jetstar Japan (GK)1 domestic flights departing from domestic terminals
2 hours before scheduled departure	check-in and bag drop opened
30 min before scheduled departure	check-in and bag drop closed
25 min before scheduled departure	be at your boarding gate
15 min before scheduled departure	boarding gate closed

1Please note: For Jetstar Japan (GK) Early morning flights departing from Naha and Fukuoka Airports, the counter and bag drop open at 6:00.

Jetstar Pacific (BL) domestic flights
2 hours before scheduled departure	check-in and bag drop opened
40 min before scheduled departure	check-in and bag drop closed
25 min before scheduled departure	be at your boarding gate
15 min before scheduled departure	boarding gate closed

Domestic flights departing from an international terminal

If your flight’s departing from an international terminal, you’ll need to get to the airport earlier (see tables below for timelines).

All timings listed below refer to scheduled departure times unless you are notified otherwise during a delay.

Please note: You must have your boarding pass before check-in closes or you won’t be able to board your flight.

Jetstar (JQ) domestic flights departing from international terminals on Boeing 787 aircraft
3 hours before scheduled departure	check-in and bag drop opened
60 min before scheduled departure	check-in and bag drop closed
40 min before scheduled departure	be at your boarding gate
15 min before scheduled departure	boarding gate closed

Jetstar (JQ) domestic flights departing from international terminals on A320 and A321 aircraft
3 hours before scheduled departure	check-in and bag drop opened
45 min before scheduled departure	check-in and bag drop closed
40 min before scheduled departure	be at your boarding gate
15 min before scheduled departure	boarding gate closed

We also recommend you check your flight’s identification requirements and carry-on baggage limits for liquids, aerosols, gels and powders before you get to the airport.

VIETJET AIR

ONLINE CHECK-IN / CHECK-IN TIMES

1 What is Online check-in?

Online check-in is a convenient service that allows passengers to online check-in their flights with any devices that can connect to the Internet and access to Vietjet website. With online check-in function, passengers are able to choose available seats on flight and other services by themselves.

2 My booking is not confirmed, can I check-in online?

Online check-in is applicable only for passengers have a valid ticket with confirmed booking.

3 Can I check-in online with wheelchair service request?

Currently, online check-in does not apply for passengers with special services requests. Thus, passengers with special services are required to request services at Ticketing office or Call Center at least 24h before departure.

4 Which flights can I check-in online?

Currently, online check-in apply for domestic flights which depart from Tan Son Nhat, Noi Bai and Da Nang airports.

5 When can I check-in online for my flights?

Online check-in is available beginning 24 hours up to 01 hours before the flight departure time.

6 Can I check-in online for my group of 10 person?

Self check-in is not available in case of a booking has more than 9 passengers.

7 Can I check-in online for my return flight?

For return flight, online check-in is available from 24 hours to 1 hours before scheduled departure time of each flight.

8 Why can't I check in online?

There are several possible reasons why you may not be able to check in online:

Passengers may request Special services.
Passengers may travel with infants under 02 years old.
Passengers may travel on flights operated by other airlines.
Passengers’ bookings may be not confirmed.
Passengers’ tickets may be not paid.
Passengers may enter incorrect information
Passengers may not do online check-in from 24 hours to 1 hours before scheduled departure time.

9 After completing checking in online, what I need to do at the airport?

After completing checking in online, passengers need to proceed:

- If passengers want to check baggages or do not issue boarding pass in advance, they must be at counter at last 50 minutes before departure time to check baggage and issue boarding pass due to the counter will be closed 40 minutes before departure time. WEB CHECK-IN COUNTER is opened to serve passengers who make self check-in. After completing, passengers continue to security area, waiting lounge and then board to the aircraft.

- If passengers do not have baggage for checking-in and issue boarding pass by themseflves, they can proceed to security area, waiting lounge and then board to the aircraft. Passengers please be present at the boarding gate 30 minutes before the departure time, the boarding gate will be closed 15 minutes before the departure time.

Passengers who self-check online by using Vietjet Air mobile application, can use the boarding pass from mobile device, no need to print out boarding pass.

10 After comleting web check-in process, is there any case that I have to check-in again or have my seat changed at the airport although I have completed online check-in?

As our Online check-in is aimed to provide the convenience for passenger when traveling with Vietjet, we try our best to remain your checked-in seat when your online check-in is completed and confirmed on time. However, in certain cases concerning flight safety/security or other necessary situations, Vietjet request online checked-in passengers to check-in again at the airport’s counter, change position of seat without prior notice. For the flight safety, Vietjet thank you for your understanding in these inconvenience situations.

11 In case, I could not complete web check-in process, what should I do?

In this case, Passengers please be present at the check-in counter on time.

12 Do I need to show my e-ticket when I check-in at the airport?

Passengers need to show e-ticket or booking code when check-in at the airport.

13 I lost my ID card, which other documents can I use for traveling?

You can use other valid documents such as: Military ID card, driver's licenses, jounalist card, passport,e.g...

14 When the check-in counter closed for checking?

Closing time for check-in counter:

Domestic flights: 40 minutes before the departure time.

International flights: 50 minutes before the departure time

15 Can I aks my friend, who travel with me, check-in for me?

According to Aviation Sercurity, passengers are required to be present at check-in counter for check-in procedure by themselves.

16 How can I do if I still stuck at the sercurety area in last minutes?

In this case, you should to inform to Vietjet staffs for supporting. Please pay attention our puplic announcements about closing time of counter and boarding gate.

17 How can I do if I completed check-in abd was present late at boarding gste?

To ensure that flight be on time, passengers are required o be present at boarding gate at last 30 minutes before the departure time. The boarding gate will be closed 15 minutes before the departure time. Vietjet do not have any responsibility for late reason.

18 What is the difference between check-in and boarding?

- Check-in confirms your presence on the flight and allows you to check in any baggage and get your boarding pass. Boarding is the moment at which you actually get on the plane.

- Once check-in has been completed, remember to leave enough time to pass through the security monitoring areas (passport and/or security procedures). This will ensure you arrive at the indicated boarding gate on time.

SELF CHECK IN HERE WITH WEB CHECK IN

Online check-in is only valid for domestic flights departing from Noi Bai (HAN), Da Nang (DAD) and Tan Son Nhat (SGN) airports.

Online check-in is NOT available for:

Passenger(s) travelling with infant or pregnant passenger.
Passenger(s) with reduced mobility or requiring special assistance.
More than 9 passengers on one booking.
All check-in bag(s) must be presented at check-in counters.
Online check-in is available from 24 hours until 01 hour before the departure time.

KIOSK CHECK-IN

VietJetAir launches first Self Check-in service in Vietnam

(VietJetAir, HCMC, 4 June 2012)

VietJetAir has launched a Kiosk Check-in option, making it the first airline in Vietnam to apply Self Check-in service. These new Self Check-in kiosk facilities are currently in place at Tan Son Nhat International Airport, Danang International Airport, Noi Bai International Airport and VietJetAir’s sale offices in Hanoi and Ho Chi Minh City, providing guests with a quicker and more convenient way of checking-in.

As this is a new service in Vietnam aviation market, VietJetAir will have staff being around to help passengers deploy the kiosk check-in machines in the beginning. For added convenience, the carrier will soon launch web-based check-in service to help passengers cut costs and avoid congestion at the airport.

A passenger mainpulates the kiosk check-in machine at Tan Son Nhat Airport

Desmond Lin, VietJetAir’s Director of business development cum Head of ICT development project, said: “As a new-generation Low Cost Carrier in Vietnam, VietJetAir always pioneers in ICT application and development to keep up with global standards, thus helps save time, cut costs and increase comfort for our passengers. With the achievement of this competitive excellence in the Vietnam market and a strong domestic network within the country, we believe our incredible low fare policies and innovative services will add an edge to the masses and empower ourselves to better serve passengers domestically and then internationally.”

VietJetAir presently operates a fleet of three new Airbus A-320 aircraft with four crucial routes. Apart from the eight return daily flights between Ho Chi Minh City and Hanoi, the carrier now service newly-launched routes between Ho Chi Minh City and Danang, Hanoi and Nha Trang and Hanoi and Danang. International flights to Southeast Asia and Northeast Asia are scheduled for early next year.

For further information on VietJetAir’s new services and promotions check out www.vietjetair.com or call 1900 1886 from 8am until 10pm every day.

BAMBOO AIRWAYS

ONLINE CHECK-IN

Web Check – in Guideline

Web check – in is only applicable for Domestic flights operated by Bamboo Airways, departing from Noi Bai (HAN), Da Nang (DAD), Tan Son Nhat (SGN), Nha Trang (CXR) airports.

Web check – in is available from 24 hours to 1 hour prior to departure time.

Web check – in is NOT applicable for the following passengers:

Passengers who request special services (except for special meals).
Passengers who are deportee, inadmissible.
Passengers who travel with infants under 02 years old or pregnant passengers.
More than 9 passengers on one booking.

Q35: How can I process online check-in ?

Currently, procedure of online check-in is only available on domestic flights operated by Bamboo Airways, departing from Noi Bai (HAN), Da Nang (DAD), Tan Son Nhat (SGN), Nha Trang (CXR) airports.

Passengers can process online check-in from 24 hours to 1 hour before departure.

* Note: Online check-in does NOT apply to the following cases:

– Passenger requests special services (except for special meals).

– Passenger is refused transportation, or deported.

– Passenger travels with child under 02 years old or is pregnant.

– There are more than 9 passengers in the same booking code.

AIRPORT CHECK-IN

Where are Bamboo Airways’s check-in counters at Noi Bai airport ?

At hall A, counters from A15 to A22

Where are Bamboo Airways’s check-in counters at Tan Son Nhat airport ?

At hall T1, counters from G7 to G12.

Baggage Regulations of airlines operating in Vietnam

VIETNAM AIRLINES

Checked Baggage

CLASS OF SERVICE	CHECKED BAGGAGE
Business Class
Premium Economy Class
Economy Class

(A) + (B) + (C) < 158 cm

For tickets issued/exchanged on/after August 1, 2019, Vietnam Airlines will offer our policy of checked baggage as below:

The maximum weight of each piece must follow:

23kg/50lbs for Economy/ Premium Economy class
32kg/70lbs for Business class

The total dimensions (width + height + depth) of each piece must not exceed 158cm/62in.
Important Notice:
If the weight of a piece of checked baggage exceeds the above standard, passengers will be required to re-pack their baggage and pay an excess baggage fee or consider sending their baggage as cargo. Please contact us prior to your travel.
For tickets issued/exchanged before August 1, 2019, passengers should read here.

Hand Baggage

CLASS OF SERVICE	HAND BAGGAGE
Business Class
Premium Economy Class
Economy Class

56(A) X 23(B) X 36(C) cm
(A) + (B) + (C) < 115 cm

30(D) X 15(E) X 40(F) cm
(D) + (E) + (F) < 85 cm

Hand baggage includes hand baggage item(s) and one accessory. For safety reasons, the weight and dimensions must follow:

The maximum weight for each piece of hand baggage is 10kg/22lbs.
The total weight of hand baggage item(s), plus one accessory must not exceed:

For Economy class: 12kg/26lbs (including one hand baggage item and one accessory)
For Premium Economy/Business class: 18kg/40lbs (including two hand baggage items and one accessory)

The total dimension of one hand baggage item must not exceed 115cm/45in (56cm x 36cm x 23cm or 22in x 14in x 9in).
The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in.

In addition to hand baggage item(s) and an accessory, passengers may take some personal items on board without a fee.

Important Notice:

If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked.

Cabin Baggage

Vietnam Airlines offers the additional seat service for baggage onboard the aircraft. For fragile, bulky, or valuable items such as musical instruments, paintings, and antiquities, etc, passengers may reserve seat(s) beside them to secure their belongings during flight.

Planning for travel

Reservation

Passengers wishing to purchase an additional seat(s) to stow belongings should contact Vietnam Airlines branch offices for advanced reservations. It is required to make the service request at least 24 hours before departure time.

Packaging

Cabin baggage must be securely packaged to ensure there are no sharp edges or other characteristics that might damage or puncture the seats, interior walls, other areas in the aircraft, or that could pose a risk to passengers during flight.

Weight

The cabin baggage weight must not exceed 75 kg per seat, and the pressure on the seat must not exceed 0.046 kg/cm2 (75 kg 40cm x 40cm total area).

Dimension

AIRCRAFT

MAXIMUM DIMENSIONS /SEAT

Boeing B787, B777

Airbus A350, A330, A321

40cm x 50cm x 160cm

ATR72

40cm x 50cm x 95cm

At the airport
Passengers are required to be present at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers to arrive at least two hours prior to their scheduled departure time.
See more details in check-in timing
On flight

Passengers are responsible for handling their luggage onboard the aircraft as well as during arrival and departure from the airport.
Useful information

Passengers should contact the appropriate local offices and respective airport authorities to familiarize themselves with all regulations and required documentation regarding their luggage.
For more useful travel tips, passengers may refer to our information page here: TIMATIC WEB

Baggage Allowance

To find more information about Vietnam Airlines' baggage allowance, passengers should read the following policy.

For tickets issued/reissued/exchanged on/before December 31th, 2019

For tickets issued/reissued/exchanged on/after January 1st, 2020

Note:

Free baggage allowance for infants (under 2 years old):

To/From the Americas: One piece, with a maximum weight of 23kg and sum of dimensions (width + height + depth) not exceeding 115cm (45 in), and one fully collapsible stroller.
Other itineraries: One piece, with a maximum weight of 10kg, and one fully collapsible stroller.

In some cases, the baggage allowances printed on your ticket may differ from the allowance mentioned above. Baggage allowances printed on your ticket will be applied.

If your itinerary includes flights operated by carriers other than Vietnam Airlines, different baggage rules may apply. Please find the full details of your baggage allowances for each flight in your itinerary on your ticket or on the operating carrier’s website before traveling.

For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier will be applied for the whole route. (The first marketing carrier is the first carrier whose code appears on your ticket).

If the journey includes multiple sectors and carriers, baggage allowances may differ between carriers.

Unless otherwise specified, the maximum weight per piece of baggage is 32kg, and total dimensions may not exceed 203cm. If passengers need to bring overweight and/or oversized baggage, please kindly contact Vietnam Airlines official agents or Vietnam Airlines offices for further information.

EXCESS BAGGAGE

Excess Baggage Fees Paid At Airport

If your baggage exceeds Vietnam Airlines' baggage allowance upon arrival at the airport, passengers are able to purchase excess baggage at the check-in counter.

Standard piece

The maximum weight and total dimensions of standard piece are respectively 23kg/50lb and 158cm/62in.

Passengers can refer to the excess baggage fees for standard piece as below:

Vietnam domestic routes

Passenger can refer to excess baggage fees here.

International routes:

Please click here for tickets issued/reissued/exchanged on/before December 31st, 2019.
Please click here for tickets issued/reissued/exchanged from January 1st, 2020 to March 31st, 2020.
Please click here for tickets issued/reissued/exchanged on/after April 1st, 2020.

Overweight piece

Please read the fees here.

Over-sized piece

Please read the fees here.

PREPAID BAGGAGE

Don’t get stuck at the airport – plan ahead to save time and money on all your baggage needs with a prepaid baggage option at a discounted rate of at least 20% below the airport rate.

Prepaid baggage is available for passengers holding Vietnam Airlines tickets, except for infants under 2 years old.
Prepaid baggage is offered on flights operated by Vietnam Airlines.
Prepaid baggage must be purchased at least six (6) hours before departure.
Each extra bag needs to meet the same size and weight limits as a standard checked bag.
Passengers can purchase up to 10 additional bags.
Passengers can purchase prepaid baggage at:

Vietnam Airlines ticketing offices and ticketing agents during booking process
Our website www.vietnamairlines.com or mobile app during the booking process or in Manage Booking once passengers have their ticket(s).
Prepaid baggage is only valid for the passenger on the specific flight - for which it has been purchased; pre-paid baggage is allowed to change travel date/ itinerary with equal or higher cost. The change must be made at least 6 hours before the departure time of the original and 6 hours before the departure time of the new flight.
Prepaid baggage can not be endorsed, refunded and/or exchanged to other services or tickets. Exception: Completely unused prepaid baggage associated with a ticket whose itinerary originates in Korea is refundable. The refund fee is 25% of the unused prepaid baggage's value.

At check-in counters: If your total weight of baggage is less than the free baggage allowance and prepaid baggage, prepaid baggage is not refundable. If your total weight/ dimensions of baggage are in excess of the free baggage allowance and prepaid baggage, passengers must pay excess baggage fees which are applied for the exceeding weight/dimensions according to our current policy.
For passengers whose ultimate ticketed origin or destination is USA/Canada with free baggage allowance by piece concept, prepaid baggage will not be available for any piece and/or weight in excess allowance.

In case passengers cannot purchase prepaid baggage on our website www.vietnamairlines.com (because of segments on which prepaid baggage has been purchased, reservation code in which prepaid baggage was purchased before; partially used tickets; or other cases due to technical restrictions), please purchase prepaid baggage at Vietnam Airlines ticketing offices or agents.

Pre-paid baggage fee

SPECIAL BAGGAGE

Flying With Your Pet As Your Checked Baggage

Vietnam Airlines offer service for passengers traveling with pets on the same flight. Your pets will be delivered as checked baggage. This service is available subject to specific aircraft.

Planning for travel with your pet

Passengers traveling with pet as checked baggage should contact Vietnam Airlines branch offices for advanced reservations. It is required to make the service request at least 24 hours before their departure time.

Documents required

Passengers must contact the appropriate quarantine office, embassy or consulate to confirm all necessary documents such as import/export permit, quarantine certificates, health certificates and rabies immunization reports.

For more helpful tips about immigration required by some countries, please click here.

Restrictions for pets

We have temperature restrictions to make sure your pet isn’t exposed to extreme heat or cold. Accordingly, in case of special weather circumstances, passengers cannot travel with a pet if the current or forecasted temperature is too hot or too cold at any location on their itinerary.

At the airport

Passengers are required to be present at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time.

See more details in check in timing.

At the airport, passengers will be required to sign the “Waiver of responsibility” form. Passengers can also prepare this form in advance by downloading it here, complete it and bring this form to the check in counter.

Flying With Your Pet Onboard

Pet onboard service is applied to passengers traveling on flights operated by Vietnam Airlines. Pet onboard service is available subject to the loading capacity of specific aircraft.

Planning for travel with your pet

Passengers traveling with a pet onboard should contact Vietnam Airlines branch offices for advanced reservations. Passengers are required to make the service request at least 24 hours before their departure time.

(*) Pet onboard service is restricted for Business class on B787 and A350 aircraft.

Documents required

Passengers must contact the appropriate quarantine office, embassy, or consulate to confirm all necessary documents such as quarantine certificates, health certificates and rabies immunization reports.

For some helpful tips about immigration required by some countries, please click here.

Service Dog: Permitted on board at no cost for accompanying their owner, passengers with disabilities. The dog must sit in front of the passenger. Advanced reservation for service dogs is required. Documents required are mentioned above.
At the airport

See more details in check-in timing

When checking your pet in, passengers will be required to sign the “Waiver of responsibility” form. Passengers can also download this form here, complete it and bring this form to the check-in counter.

Bicycles And Sizeable Baggage

Vietnam Airlines transports bicycles and bulky items as checked baggage.

Bulky baggage items are items with total dimensions exceeding 203 cm and/or weighing over 32kg per piece

Bicycles to be carried as checked baggage include all kinds of regular bikes, sport-bikes, powered bikes (operated by thermo-battery or electric-battery etc…).

Planning for travel

Reservation

Passengers should contact Vietnam Airlines branch offices for advanced reservations. It is required to make the service request at least 24 hours before departure time.
For motorcycles and other motorized vehicles, please refer to the information table outlining dangerous goods.

Packaging

Bulky baggage must be packed in a neat manner without sharp-pointed angles
Bicycles must be packed in a box that satisfies the following requirements:

- Handle-bars are positioned along the length direction of the bike.

- Disassemble and pack the bulky parts like: pedal, lamp, mirror, support pole…

- The tires must be flatted before being packed

At the airport

Passengers are required to be present at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends you arrive at least two hours prior to their scheduled departure time. See more details in check-in timing

Useful information

For more useful travel tips, passengers may refer to our information page here.

Sports Baggage

Vietnam Airlines offers transport services for sporting equipment such as golf clubs, ski gear and diving instruments as checked baggage.

Golf Set: Includes 01 golf bag containing a maximum of 14 golf clubs, 12 golf balls, putting tees, and 01 pair of golfing shoes not exceeding a total weight of 23 kg. Items outside of this list will not be considered as parts of the Golf Set.
Skiing/Water Ski Set: One item of snow/water skiing equipment consists of one pair of skis, one pair of ski poles, one pair of boots, one snowboard, one pair of standard water skis or one slalom water ski.
Surfboard: Includes 01 wave surfing device (surfboard, paddle board, body-board, etc…)
Diving Equipment: Includes 01 diving suit, 01 snorkel, 01 pair of fins, and 01 diving mask. Items such as pressure gauges and tanks are considered potentially hazardous and are prohibited.

Planning for travel

Reservation

Passengers should contact Vietnam Airlines branch offices for advanced reservations. It is required to request the service at least 24 hours before departure time.

Packaging

Sporting equipment must be securely packaged to ensure there are no sharp edge or other characteristics that might cause harm to the aircraft or passengers onboard.

At the airport

Passengers are required to be present at the airport early enough to complete all procedures before their flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time. See more details in check-in timing.

Useful information

For more useful travel tips about immigration required by some countries, passengers may refer to our information page here.

Strollers, Wheelchairs

Vietnam Airlines provides complimentary transportation services for foldable carriage devices such as prams, infant strollers, wheelchairs, and pushcarts.

Planning for travel

Reservation:

Passengers should contact Vietnam Airlines branch offices for advanced reservations. It is required to make the service request at least 24 hours before the departure time.

Useful information

For more useful travel tips, passengers may refer to our information page here.

At the airport

Passengers are required to be presented at the airport early enough to complete all procedures before their flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time. See more details in check-in timing.

JETSTAR PACIFIC

CHECKED BAGGAGE

From 15kg to 40kg,

purchase only what you need

Jetstar Starter fares include a 7kg carry-on baggage allowance. If you think you’ll need more, you can add 3kg to your carry-on baggage allowance or add as much checked baggage allowance as you need between 15kg and 40kg.

Add checked baggage allowance to an existing booking.

Adding baggage: How and when do I add checked baggage?

You can add checked baggage when you book, after you book or at the airport. It’s cheapest to buy it when you book. If you change your mind, you can still add baggage in Manage booking for a slightly higher price. Adding it at the airport is the most expensive option.

Prices: How much does checked baggage cost?

Checked baggage prices vary by route. Prices are cheapest when you purchase a checked baggage allowance online, and most expensive at the airport. We recommend you add checked baggage to your booking before arriving at the airport. Add checked baggage to an existing booking.

Limits: How much? How heavy? How big?

Each passenger can purchase up to 40kg of checked baggage. No individual item can weigh more than 32kg. Any baggage item longer than one metre in any direction is considered an oversized item, for which a handling fee applies on top of the weight allowance purchased (see below). View full baggage limits.

Oversized baggage: How big can checked baggage be?

Traveling with large items? Handling fees apply to items longer than one metre in any direction. This handling fee applies on top of your purchased baggage weight. Exclusions apply.

Learn about oversized baggage.

Bundles & checked baggage

Some of our bundles include checked baggage. Our Starter Plus bundles include 20kg checked baggage allowance (10kgs on domestic flights in Japan), while our Starter Max bundles and Business Class fares include a checked baggage allowance of 30kg. Full details

Checked baggage restrictions

Read our policies on prohibited items; dangerous goods; seafood, meat and frozen products; and liquids, aerosols, gels and powders. We recommend you don't pack fragile items, valuables and medication in your checked baggage.

Free check-in items: Strollers & wheelchairs

Travelling with infants, children or with a wheelchair? Some items can be checked in for free and don’t count towards your weight allowance. (Size and weight restrictions apply.) Full details on checking in strollers and wheelchairs.

HAND BAGGAGE

Carry-on baggage

There are strict weight and size limits to how much carry-on baggage you can bring on board:

Economy Starter, Starter Plus and Starter Max passengers: a main item and a small item, with a combined weight of no more than 7kg.
Passengers with a Flex bundle, +7kg Extra Carry-On Baggage or Business Class fare: a main item and a small item with a combined weight of no more than 14kg. No single item can weigh more than 10kg. Limited availability per flight. +7kg Extra Carry-On Baggage is available on selected routes.

Your main item must fit in the overhead lockers and be no larger than 56cm (height) x 36cm (width) x 23cm (depth). Your small item must fit under the seat in front of you. If you exceed either size or weight limits, charges will apply at the airport.

For carry-on baggage details see: Carry-on baggage – what can I bring on board?

Make sure you’re aware of prohibited carry-on baggage items, and if you’re flying internationally, the limitations on liquids, aerosols, gels and powders for International and some domestic flights.

BAGGAGE ALLOWANCE

Is checked baggage allowance included in my fare?

That depends on what kind of fare or bundle you’ve purchased – see below for details. Even if baggage is included, you have the option of buying extra baggage allowance if you need it.

The cheapest and fastest way to buy checked baggage is when you book. If you’ve already made a booking, you can add baggage at Manage booking. Baggage added after your initial booking will be charged at a higher rate.

Economy Starter fares:

No checked baggage allowance included.
You can purchase a 15kg, 20kg, 25kg, 30kg, 35kg or 40kg baggage allowance.

Economy Starter fare with Plus bundle:

20kg checked baggage allowance (up to 10kg for Jetstar Japan (GK) domestic flights).
You can purchase up to an additional 20kg if you need it (up to 30kg for Jetstar Japan (GK) domestic flights).

Economy Starter fare with Max bundle:

30kg checked baggage allowance.
You can purchase up to an additional 10kg if you need it.

Economy Starter fare with Flex bundle

No checked baggage allowance included.
You can purchase a 15kg, 20kg, 25kg, 30kg, 35kg or 40kg baggage allowance.

Business fare and Business fare with Max bundle:

30kg of checked baggage allowance.
You can buy up to an additional 10kg of checked baggage allowance.

Please note: If your itinerary includes Jetstar Airways (JQ), Jetstar Asia (3K) or Jetstar Pacific (BL) flights connecting to Jetstar Japan (GK) domestic flights, the higher baggage allowance will be applied to all flights in the itinerary.

There are some things you may be able to bring as checked baggage for free. If you’re travelling with an infant or young child, you may bring a pram, portable cot, high chair and approved car seat. You may bring a wheelchair if you need one. (Size and weight restrictions apply.)

Baggage allowance weights apply per passenger with a seat, per flight. Your baggage allowance is given by combined weight, not by number of bags. As long as your bags have a combined weight within your allowance, you can bring as many as you like. The maximum checked baggage allowance per person is 40kgs and no single bag can weigh more than 32kg.

Please note that size and weight limits apply for checked baggage.

Carry-on baggage – what can I bring on board?

Jetstar fare

Carry-on baggage allowance

Starter,

Starter Plus and

Starter Max

1 main item (to fit in overhead locker) per person, plus
1 small item (to fit under seat in front)

Combined weight of 7kg (or 14kg with purchase of +7kg Extra Carry-On Baggage, no single item can weigh more than 10kg)

Flex bundle and Business Class

1 main item (to fit in overhead locker) per person, plus
1 small item (to fit under seat in front)

Combined weight of 14kg (no single item can weigh more than 10kg)

Carry-on baggage size limits

Your main carry-on bag must fit in the overhead lockers and not exceed 56cm (height) x 36cm (width) x 23cm (depth).

Your small item must fit under the seat in front of you.

Small items

The small item you bring on board could be:

A handbag, a pocket book or purse
A laptop computer in thin case
An umbrella or walking stick
A small camera
Infant food for consumption in flight
Approved duty free goods

Carry-on baggage at the boarding gate

Your carry-on baggage may be checked at the boarding gate. If you bring too many items, or they exceed the size or weight limits, the extra baggage will need to be checked in. Charges apply.

Avoid extra baggage charges at the airport by purchasing checked baggage when you book or before you fly at Manage booking.

Dangerous goods

Some items are prohibited as carry-on baggage so make sure you remove restricted items and don’t forget to check liquids, aerosols, gels and powders if you are flying from an international terminal.

Travelling with medication

If you need to bring essential medication on your flight, please check our travelling with medication requirements.

Travelling with infants and children

On all flights you can bring an approved car seat on board for your infant or child to sit in, in addition to your other carry-on items, free of charge.

If your stroller collapses to our carry-on baggage dimensions (56cm x 23cm x 36cm) and it’s securely packed within a protective cover/bag, then it can be carried on board most Jetstar flights. It will count towards your carry-on baggage allowance.

What are the size and weight restrictions for checked baggage?

Maximum weight

No single bag or item can weigh more than 32kg. If you have a checked-baggage allowance of 35kg or 40kg your baggage must be split over at least two bags, with no bag weighing more than 32kg.

If any single bag or item weighs more than 32kg it must be carried as freight. See Qantas freight

opens in new window

for freight options. The 32kg limit does not apply to electric wheelchairs and scooters, which may be checked in regardless of weight and will not incur any additional baggage weight or handling fee.

Oversized Items

Any bag or item with a single side longer than one metre (1000mm, 39in), including wheels, handles and packaging is oversized. Oversized item handling fees may apply.

The oversized item fee does not apply to oversized assistive devices, mobility aids, medical equipment and infant items.

See Oversized baggage for more information.

Maximum length for oversized items

The maximum length of any oversized item depends on the type of aircraft. You can find the aircraft type you’re flying on when you book, on the Choose flights page – just open the details link in the flight listing. The aircraft type is also listed on your itinerary. If your trip includes multiple flights and aircraft types, the lowest maximum length applies.

Flight	Aircraft type	Maximum length
Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK)	A320, A321	2.3m
Jetstar Pacific (BL)	A320, A321	2.0m
Jetstar Airways (JQ)	Boeing 787	2.77m

Musical Instruments

Specific requirements apply for musical instruments.

Not all fares include checked baggage

Checked baggage is not included with Economy Starter fares. For other fares, check how much baggage allowance is included.

Remember – the best time to add a baggage allowance is when you book.

Baggage charges at the airport

If you haven't added baggage and you arrive at the airport with checked baggage, charges will apply.

You'll be charged a fee for up to 15kg of baggage per passenger, and after that for every additional kilo at the per kilo rate. If you have added checked baggage to your booking but arrive with more than your allowance you’ll be charged for excess baggage. Excess baggage is charged per kilo. We can’t guarantee that we’ll be able to add excess baggage to your flight.

Make sure you check our policy for baggage transfers if you have flight connections on your itinerary.

See more information about checked baggage

Oversized baggage

We understand that not everyone’s things fit neatly into a suitcase, however, if you’re bringing large checked baggage items, an oversized item handling fee may apply.

Oversized items will count towards your total checked baggage weight, so make sure you purchase enough checked baggage.

If your oversized item is required for mobility or medical reasons, or you’re bringing a pram or other items for your infant or child, it won’t count as part of your checked baggage weight and you won’t be charged the oversize item fee. See below for details.

Oversized items

Any bag or item with a single side longer than one metre (1000mm, 39in), including wheels, handles and packaging is an oversized item.

You will need to pay the oversized item handling fee for sporting equipment, such as surfboards, skis, fishing rods and golf bags, bikes, large musical instruments and other large items like paintings, statues, televisions, and furniture if they have any side longer than one metre. Any oversized assistive devices, mobility aids, medical equipment and infant items can be checked in for free.

Oversized item fee

The oversized item fee is a separate handling fee that applies to any item with a single side longer than one metre (1000mm, 39 inches). The oversized item fee does not apply to oversized assistive devices, mobility aids, medical equipment and infant items.

If you choose to bring any oversized items, you pay the fee per item, per flight. Each passenger can bring up to two oversized items.

Remember, the oversized item fee is paid in addition to any checked baggage allowance, it does not increase your baggage allowance.

Paying the oversized item fee

The easiest way to pay the oversized item fee is to add it to your fare when you purchase checked baggage as part of your booking.

You can also pay the oversized item fee after you book, at Manage booking or through the Call Centre.

It will save you time at the airport if you pay the fee before you arrive.

At the airport you’ll need to pay the fee before you take your items to the oversized baggage counter.

Please note: the oversized item fee is non-refundable.

Oversized item handling fee – applies per oversized item per flight
Flight	Fee
Domestic and International flights with Jetstar Airways (JQ)	AUD / NZD $25
Domestic and International flights with Jetstar Japan (GK)	JPY ¥2,000* / HKD $140 / TWD $550 / PHP ₱900 / CNY ¥120
International flights with Jetstar Asia (3K)	SGD $25
Domestic flights in Vietnam with Jetstar Pacific (BL)	VND 200,000₫ / USD $9
International flights with Jetstar Pacific (BL)	VND 400,000₫ / USD $18

*For Jetstar Japan (GK) passengers, the oversized item fee is more expensive when paid at the airport. Please see the Excess baggage charges at the airport.

The oversized item handling fee is a separate handling fee, paid per item and does not add any extra weight to your checked baggage allowance. Make sure you have purchased enough checked baggage allowance to cover both your standard baggage and oversized items. The fee does not apply to mobility and assistive devices, medical equipment and infant items. When traveling on multiple Jetstar carriers, the highest fee will apply.

Oversized items and checked baggage weight

The weight of your oversized items counts towards your total checked baggage weight. Make sure you purchase enough checked baggage to cover your standard baggage and any oversized items.

Assistive devices, mobility aids, medical equipment and infant items do not count towards your baggage allowance.

Maximum weight

No single bag or item can weigh more than 32kg, even if your checked baggage allowance is 35kg or 40kg.

If you have a bag or oversized item that’s heavier than 32kg you’ll have to send it as freight. Contact Qantas Freight for options.

The 32kg weight limit does not apply to mobility aids such as electric wheelchairs, see Mobility aids and assistive devices for details.

Maximum length

The aircraft type is also listed on your itinerary.

Flight	Aircraft type	Maximum length
Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK)	A320, A321	2.3m
Jetstar Pacific (BL)	A320, A321	2.0m
Jetstar Airways (JQ)	Boeing 787	2.77m

If you’re trip includes different aircraft or flights, the lowest maximum length applies.

Medical equipment, mobility aids and infant items

The weight of the following items does not count towards your total checked-baggage weight, and if they are oversized you won’t be charged the oversized item fee.

Mobility aids –manual and electric wheelchairs
If you require a mobility aid such as a wheelchair or electric scooter, you can bring one motorised mobility aid (including electric wheelchairs) and one other mobility aid for free as checked baggage.Assistive devices – walkers, crutches and travel oxygen
If you need to use an assistive device such as a walking frame, crutches, CPAP machine, or travel oxygen, you can bring any number of these devices for free as checked baggage.
See Mobility aids and assistive devices for full details.Items for infants and young children

If you’re travelling with infants or children you can bring a portable cot, highchair, booster seat, infant car seat, pram and stroller for free as checked baggage.
See Family travel for full details.

Flights with Jetstar partner airlines

If your booking includes a transfer to or from a Jetstar flight to a flight with one of our partner airlines, the oversized item fee will not apply.

Check your itinerary for details.

Make sure when you transfer to another airline you follow their checked baggage policy.

Fragile items

The oversized item fee doesn’t provide any extra protection for your baggage.

We strongly recommend that you don’t bring any valuable or easily damaged items as part of your checked baggage, see What to leave out of your checked baggage for details.

VIETJET AIR

Baggage service

I/ Regulations for Hand Luggage:

Hand luggage must meet those requirements to be allowed on board the aircraft:

1. Hand luggage weight:

One passenger (except infant under 2 years old) can only bring 01 handbag and 01 small handbag with total weight must not exceed 07kg.

2. Hand luggage dimensions:

-Dimensions not to exceed 56cm × 36cm × 23 cm.

-A small handbag (include only one of below bags)

+01 Lady handbag or book, magazine, camera, children food kit, duty free bag..etc with the dimension not to exceed 30cm × 20cm × 10 cm.

+01 jacket bag not to exceed 114cm × 60cm × 11cm.

+01 laptop bag not to exceed 40cm × 30cm × 10cm.

3. Hand luggage tag:

Any hand carry bag without the Vietjet tag will not be allowed on board the aircraft. To avoid any inconvenience, kindly ensure your hand carry bag is securely tagged by our staff at the check-in counters.

4. Liquids in hand luggage

According to applicable laws and regulations, passengers can carry liquids in hand luggage, if that luggage meets the following conditions:

a) Liquids must be held in individual containers not exceeding 100ml.
b) The containers for any liquids carried on board in hand baggage must be carried in a separate, clear-plastic, zip-top or re-sealable bag; the bag must not have a capacity exceeding 1 liter.
c) These plastic bags are subject to opening in security zones. You may be required to discard the liquid if it does not meet the above requirements.

Important noticed:

- Hand luggage carried on the aircraft must be in accordance with Vietjet regulations and must be able to fit in the overhead compartment or under the seat in front of you.

- Hand luggage dimensions and weight might be checked again at the Boarding gate. Hand luggage classified as overweight, oversized will be incurred charge as Checked baggage or denied for carriage on the aircraft

- The charges for baggage are higher at Check-in counter & at Boarding gate and will be converted into local currency. Buy pre-paid baggage to save more!

Please check our updated fees and charges here>>.

II/ Regulations for Checked Baggage:

1. Normal Checked Baggage

+ Weight must not exceed 32kg per piece

+ Dimension not to exceed 119cm × 119cm × 81cm

You can pre-book Checked baggage service at Website, Booking offices, Agency or our Call center. The fee for Checked baggage will be higher at the airport.

2. Oversized Checked Baggage (service applied from 03 Jan 2020)

+ Weight must not exceed 32kg per piece

+ Dimension not to exceed 200cm × 119cm × 81cm

- Pre-book Oversized baggage package already combine Checked baggage fee and Oversized baggage service fee.

- You can pre-book Oversized baggage package at Website, Booking office, Agency or our Call center. The fee for Oversized baggage service will be higher at the airport

* Notice:

- Passenger who pre-book Oversized baggage package is allowed to check-in baggage with total weight corresponding to the purchased package, including 1 oversized piece/passenger/flight. The remaining allowance of the package still can be used for check-in normal baggage.

- Additional oversized piece will be charged extra handling service fee at the airport with higher rate. Each passenger is allowed to check-in maximum 2 oversized pieces/ flight and may be changed subject to actual operation at the airport. Passenger has to ensure to purchase sufficient Checked baggage allowance that eligible to be applied Oversized baggage service.

- Passenger has purchased Checked baggage package still can change into Oversized baggage package by contact Sales channels to request (before cut-off time). Oversized baggage service purchased at the airport will incurred higher rate.

3. Checked Baggage Regulations

For forbidden Checked Baggage Items, we reserve the right to refuse carriage of baggage or items as follows:

Items not properly packed in suitcases or other suitable containers ensuring safe transport with normal care and handling;
Items are capable of causing harm to the aircraft or persons or property on board, such as the items specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and the Conditions of Carriage and terms of our contract;
Items that are prohibited in accordance with applicable laws, regulations or orders of any state or country of destination, departure or transit point;
Items that, in our view, are not suitable for carriage due to their weight, shape, size or nature;
Fragile or perishable items;
Live or dead animals;
Human or animal remains;
Fresh or frozen seafood and/or raw or frozen meat. These items can be transported as hand baggage if we accept that they have been packaged properly. Only porous foam barrel sponge and/or cold storage container containing dry/undamaged food may be permitted for processing after the authorities have inspected contents. If passengers refuse inspection, we have the right to refuse to carry that luggage;
Firearms and ammunition;
Explosives, flammable or incombustible gases (such as aerosol spray paints, butane gas, gas lighter refills) refrigerated gas (such as oxygen cylinders for underwater use, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, lighters), organic oxygen compounds (such as resins), poisons, infectious substances (such as viruses, bacteria), radioactive substances (such as Radium), corrosives (eg acids, alkalis, mercury, thermometers), magnetic material, and oxidizing materials (such as bleach); and
Weapons such as guns, swords, ancient knives and similar items. Such items may be permitted to be transported as checked baggage entirely as per our decision and are not allowed to be carried on the plane for any reason.

Valuable and fragile goods

Passengers are advised not to leave these items in checked baggage. If these items are processed with checked baggage, the customer agrees to accept all the risks during transportation. These items include money, jewelry, precious metals, silverware, electronics, computers, cameras, video cameras, transferable documents, stocks and other valuable documents including passports and personal identity cards.

The Right to Search

For safety and security reasons, we may ask you to undergo baggage examination, and pass through X-rays or other forms of screening. We have the right to check your luggage in your absence, if you cannot be found. This is done to check if your baggage contains prohibited or unacceptable goods. If you refuse such examination or screening, we have the right to refuse to carry you and your baggage on a flight without refund or responsibility. In case of injury to you or damage to baggage during screening and examination, we are not responsible for injury or loss, if this was not caused by our error or because of negligence on our part. Checked Baggage Procedures

After checked baggage is handed to us for inspection, we will preserve that baggage and issue a baggage tag for each piece of baggage. Checked baggage must have your name or personal identity securely attached. Checked baggage is shipped on the same aircraft with you, unless we decide to transport the baggage on another flight for reasons of safety, security or other special operational requirements. If your luggage is transported on another later flight, we will deliver it to you within a reasonable time after the flight, unless you are required to be present to carry out customs procedures according to law.

Checked Baggage Fees

A baggage fee is charged for the carriage of checked baggage. Passenger can purchase only one baggage package.

Passenger can purchase Checked baggage package allowance levels 15kg, 20kg, 25kg, 30kg, 35kg, 40kg or Oversized baggage package allowance levels 20kg, 30kg (passenger can upgrade to higher baggage package allowance before 3 hours prior to scheduled time of departure). Passengers who carry baggage heavier than their purchased allowance limit will have to pay extra fees per kilogram at the check-in counter at the airport. Please refer to our Fee Chart for more details on all charges. Baggage fees are not refundable and not transferable.

Delivery of checked baggage

You will receive your luggage when the luggage is transported to the destination. If you do not collect your luggage within a reasonable time period and we are required to hold onto your luggage, we may charge you a storage fee. If you do not collect your luggage within two months, we will dispose of such luggage without incurring any liability to you. Only passengers with the proper baggage tag can collect baggage. We will only hand over baggage to passengers who can prove their ownership of the baggage. If you fail to present a proper baggage tag at the baggage collection point, you must reimburse us for any delivery costs incurred by us in returning your luggage to you. The tag holders’ acceptance of the baggage at the time of transfer is taken as acceptance that the baggage holder agrees the baggage has been delivered in good condition and in accordance with the contract of carriage with us.

* Notice:

- Infants (under 2 years old) are not permitted to carry luggage but please note that strollers, wheelchairs, crutches or mobility-aid equipment support for passenger are transported free of charge.

- For health and safety reasons, we will not accept any single item that weighs more than 32kg and dimensions exceeding 200cm x 119cm x 81cm.

- For oversized baggage piece (Sports equipment) can be transported in the cargo compartment after payment of the transport fee specified in the Fees Chart, with limits of liability will follow Checked baggage in Terms and Conditions issued by Vietjet. Thus, you may buy insurance for these items.

- For musical instruments that exceed the size of overhead compartment, you can choose to register Oversized baggage service or buy an extra seat to accommodate it on board. The weight of the instrument must be less than 75kg and the size must not exceed 165cm x 44cm x 66cm. There is no baggage allowance for the extra seat.

BAMBOO AIRWAYS

HAND BAGGAGE

For your safety and pleasure, Bamboo Airways offers free carry-on luggage as follows:

Business Class

Number of Carry-on Baggage: two (02)

Maximum Weight: seven (07) kg

Maximum Dimensions: 56 cm x 36 cm x 23 cm (or 22’’ x 14’’ x 9’’)

Economy Class

Number of Carry-on Baggage: one (01)

Maximum Weight: seven (07) kg

Maximum Dimensions: 56 cm x 36 cm x 23 cm (or 22’’ x 14’’ x 9’’)

All passengers are also allowed to carry on hand a personal item which could be a laptop, a small document folder, a handbag, or a camera and items of similar size and nature. The dimensions of the personal item must not exceed 40 cm x 30 cm x 10 cm (or 15’’ x 11’’ x 4’’).

Food items (fresh or frozen) such as fruits, vegetables, meat, or fish etc; smelling fruits (durian, jackfruit); smelling liquid items (fish sauce, shrimp paste…) are not allowed in carry-on baggage.
If your Carry-on baggage exceeds the quantity, weight, or dimensions as specified above, the baggage must be checked in. A service fee for excess checked-in baggage weight may be applied.
Young children under two (02) years old are not allowed to bring carry-on baggage onboard.

BAGGAGE ALLOWANCE

Baggage Allowance is the total weight of baggage passengers are allowed to bring on each flight without additional charges. Please refer to the table below for the level of baggage allowance applied to each ticket class:

Carry-on baggage allowance includes personal items such as handbag, laptop, food bag, foldable stroller, baby bag. Please navigate to “Carry-on luggage” for more details.

Bamboo Eco and Bamboo Plus ticket classes: one (01) item of up to 7kg).
Bamboo Business ticket class: two (02) items of up to 14 kg (7kg per item).

Checked baggage allowance must be checked in prior to departure and must not be carried with you into the cabin as carry-on baggage.

Bamboo Plus ticket classes: one (01) piece of checked baggage up to 20 kg.
Bamboo Business ticket class: one (01) piece of checked baggage up to 30 kg.

Note:Each passenger is allowed to check 01 golf set for free not exceeding a total weight of 23 kg. 01 golf set contains a maximum of 14 golf clubs, 12 golf balls, 01 pair of golfing shoes and putting tees not exceeding a total weight of 23 kg. Items outside of this list will not be considered as parts of the Golf Set.

EXCESS BAGGAGE

If you intend to bring baggage that exceeds the standard allowance in quantity, weight and dimensions, please kindly purchase additional baggage in accordance with rules and regulations of Bamboo Airways.

Each checked-in bag must not weigh more than 32 kg, and the total dimensions of it (length+width+height) must not exceed 203 cm.
At check-in counter, you will be given a baggage tag for each checked-in bag, Bamboo Airways will be responsible for maintaining and moving your baggage along with your chosen flight.
You can purchase additional checked-in baggage allowance in increments of 5 kg; 10 kg; 15 kg; 20 kg; 25 kg; 30 kg; 35 kg; and 40 kg.
Passengers book additional checked-in baggage allowance via website, hotline, official ticket offices or authorized agencies at least three (03) hours prior to the departure time will save 70% as compared to purchase at airport check-in counters. For more details on purchasing additional baggage allowance, please Click here .

I. Domestic routes

Prepaid via website/call center/agents/booking office (At least 03 hours prior to scheduled departure time)					Purchase at the airport (within 03 hours)
Weight (kg)	Purchase in Viet Nam (VND)	Purchase in Korea (KRW)	Purchase in Taiwan (TWD)	Purchase in other markets (USD)	in Vietnam (VND)
1 kg	—	—	—	—	40,000
5 kg	60,000	4,000	90	3	—
10kg	100,000	6,000	150	5	—
15kg	140,000	8,000	210	6	—
20kg	160,000	10,000	240	7	300,000
25kg	200,000	12,000	300	9	—
30kg	240,000	14,000	355	11	—
35kg	280,000	16,000	415	13	—
40kg	320,000	19,000	475	15	—

Please note:

Above prices do not include 10% VAT
Passengers can buy a maximum of 40 kg additional checked in baggage via website/ hotline/ agency/ ticket office.
Pre-paid baggage cannot be endorsed, rerouted, refunded or exchanged to other services or tickets.
If the weight of your baggage is less than your paid baggage amount, the balance cannot be refunded.
Purchase additional checked-in baggage at the airport:

For Bamboo Plus and Bamboo Business: If a passenger’ baggage exceeds standard allowance at airport check-in counter, he or she will pay 40,000 VND per additional kg (exclude VAT).
For Bamboo Eco: if a passenger has not purchased checked-in baggage at least three (03) hours prior to the flight via website/ hotline/ agency/ ticket office, he or she will a fee for checked in baggage as follows:

– Less than or equal to 20 kg: 300,000 VND per 20 kg (exclude VAT).

– More than 20 kg: 300,000 VND for the first 20 kg + 40,000 VND for each additional kg.

For example: if a passenger carries 22kg checked-in baggage, at the airport, he or she must pay: 300,000 + 40,000 x 2 = 380,000 VND (exclude VAT).

If a passenger already purchased checked-in baggage at least three (03) hours prior to the flight via website/ hotline/ agency/ ticket office, he or she will only pay 40,000 VND per additional kg of checked-in baggage (exclude VAT).

The 300,000 VND for 20 kg (exclude VAT) package is only offered at airport check-in counters for Bamboo Eco passengers who have not purchased any checked in baggage prior to the flight. It does not apply to Bamboo Plus and Bamboo Business.

You shall be charged a fee of 60,000 VND/kg (excluded VAT) at the boarding gate if your carry-on baggage is overweight upon allowance baggage.

II. International routes

1, Between Vietnam and Korea

Prepaid via website/call center/agents/booking office (At least 04 hours prior to scheduled departure time)					Purchase at the airport (within 04 hours)
Weight (kg)	Purchase in Viet Nam (VND)	Purchase in Korea (KRW)	Purchase in Taiwan (TWD)	Purchase in other markets (USD)	Purchase at Nha Trang/Da Nang airport (VND)	Purchase at Incheon airport (KRW)
1 kg	—	—	—	—	315,000	18,000
5 kg	250,000	15,000	397	12	—	—
10 kg	360,000	21,000	571	15	—	—
15 kg	420,000	24,000	666	20	—	—
20 kg	530,000	30,000	840	25	600,000	34,000
25 kg	630,000	36,000	1,000	30	—	—
30 kg	840,000	48,000	1,330	35	—	—
35 kg	1,000,000	57,000	1,585	45	—	—
40 kg	1,150,000	66,000	1,820	50	—	—
* The above prices excludes VAT (purchase in Viet Nam)

* Maximum weight of checked baggage: 40 kg/ pax (not applicable to infant under 2 years of age).

2, Between Vietnam and Taiwan

Prepaid via website/call center/agents/booking office (At least 04 hours prior to scheduled departure time)					Purchase at the airport (within 04 hours)
Weight (kg)	Purchase in Viet Nam (VND)	Purchase in Taiwan (TWD)	Purchase in Korea (KRW)	Purchase in other markets (USD)	Purchase at Noi Bai airport (VND)	Purchase at Taipei airport (TWD)
1 kg	—	—	—	—	315,000	480
5 kg	270,000	415	15,000	13	—	—
10 kg	300,000	460	17,000	15	—	—
15 kg	333,000	510	19,000	17	—	—
20 kg	380,000	590	22,000	19	—	—
25 kg	525,000	810	30,000	27	450,000	700
30 kg	630,000	970	35,000	32	—	—
35 kg	750,000	1,150	42,000	38	—	—
40 kg	860,000	1,330	48,000	43	—	—
* The above prices excludes VAT (purchase in Viet Nam)

* Maximum weight of checked baggage: 40 kg/ pax (not applicable to infant under 2 years of age).

3, Between Vietnam and Prague

Prepaid via website/call center/agents/booking office (At least 04 hours prior to scheduled departure time)						Purchase at the airport (within 04 hours)
Weight (kg)	Purchase in Prague (EUR)	Purchase in Viet Nam (VND)	Purchase in Korea (KRW)	Purchase in Taiwan (TWD)	Purchase in other markets (USD)	Purchase at the airport of Prague (EUR)	Purchase at Noi Bai airport (VND)
1 kg	—	—	—	—	—	20	470,000
10 kg	65	1,600,000	89,600	2,400	70	—	—
20 kg	125	3,300,000	179,100	4,810	140	—	—
30 kg	200	5,150,000	281,600	7,560	220	—	—
45 kg	295	7,600,000	415,900	11,200	325	—	—
* The above prices excludes VAT (purchase in Viet Nam)

* Maximum weight of checked baggage: 75 kg/ pax (not applicable to infant under 2 years of age).

SPECIAL BAGGAGE

Depending on size, large or oversized items can be carried

Special baggage items like sports equipment, strollers and other items can be carried on Bamboo Airways. The list below is a guide to help you plan your travel. If you have a bulky item that does not meet the dimensions listed please let us know.

Special Items:

Special items include, but not limited to, strollers, prams, wheelchairs, crutches, dental braces, artificial limbs, medical equipment, certain types of medicine (official documents showing that passengers need these medicines for valid medical use), sculptures, musical instruments etc.

Passengers could store their special items in overhead compartment or under the seat in front of them.

Oversized Items

Oversized item is any item that exceeds 159 cm – 204 cm (62″ – 80″) in total dimensions (width + height + depth) or 32 kg in total weight. Depends on the airport’s conditions, Bamboo Airways will collect a fee to carry an oversized item. Oversized items include, sports equipment such as golf club, skiing equipment, skateboards, bicycle, etc.

Bicycle which includes typical bicycle, sports bicycle, motored bicycle (operated by thermal or electrical energy etc.) is treated in similar manner as a piece of checked in baggage.

Sports equipment

Golf Set: Each passenger is allowed to check 01 golf set for free not exceeding a total weight of 23 kg. 01 golf set contains a maximum of 14 golf clubs, 12 golf balls, 01 pair of golfing shoes and putting tees not exceeding a total weight of 23 kg. Items outside of this list will not be considered as parts of the Golf Set.

You have to pay for the 2nd Golf Set as regulated from the menu “Baggage allowance“.

Skiing Equipment/ Water Slideboarding: 01 skiing/ surfing board, 01 pair of ski poles, 1 pair of skiing shoes. Any other equipment which is not listed here is not considered as part of skiing equipment/ surfing board.

Diving Equipment: 01 diving suit, 01 diving mask, 01 pair of fins, 01 empty diving tank. We do not offer to carry parts that are considered to be dangerous items such as, diving regulator, diving tank or the likes.

Hang glider: 01 hang glider with maximum dimensions of 250 x 100 x 80 cm.

Archery instrument: 01 bow, 01 standard box of arrows, and 01 maintenance tool box.

Fishing equipment: 01 to 02 fishing rod, 01 fishing line, 01 fishing net, 1 pair of fishing shoes, 1 fishing tackle box.

Bowling Equipment: 01 bowling bag, 01-02 bowling ball(s), and 01 pair of bowling shoes.

Surfing Board, Kite Surfing, Kite Boarding and the likes: the length should not exceed 250 cm.

Oversized item that occupies a passenger seat

For oversized item that occupies a passenger seat, the item must not exceed 75 kg in weight, and (40 cm x 50 cm x 160 cm) in dimensions. The passenger who owns the oversized item must be seated next to the item and follow flight safety instructions provided by Bamboo Airways.

To travel with this type of oversized item, the passenger must book this service at least 24 hours, and be at the gate at least 30 minutes prior to departure time.

Except for golf club, none of the other sports equipment will be counted as part of standard baggage allowance. Fees for other sports equipment are calculated in a similar manner to that of excess baggage.

Special Services Regulations of airlines operating in Vietnam

VIETNAM AIRLINES

SPECIAL MEALS

We understand the diversity of dining cultures and special nutritional requirements. We are proud to offer a full range of meals to suit most dietary preferences. Alternative meals are only available by pre-order.

VEGETARIAN MEALS

AVML: Vegetarian Hindu Meal

Recommended for: Asian/Hindu vegetarians

Prohibited: meat, fish, fowl, lard or gelatin and egg

VJML: Vegetarian Jain Meal

Recommended for: Jain vegetarians

Prohibited: meat, poultry, seafood, fish, eggs, dairy products, root and bulbous vegetables.

VGML: Vegetarian Vegan Meal

Recommended for: strict vegetarians

Prohibited: animal products, meat, seafood, fish, fowl, lard, gelatin, eggs, dairy products and honey

VLML: Vegetarian Lacto-Ovo Meal

Recommended for: Non-meat eaters (dairy and eggs acceptable)

Prohibited: meat, seafood, fish, fowl, lard and gelatin.

VOML: Vegetarian Oriental Meal

Recommended for: Eastern vegetarians

Prohibited: meat, poultry, seafood, fish, eggs, dairy products, root and bulbous vegetables.

CHILDREN’S MEALS

BBML: Baby Meal

Recommended for: infants and toddlers under 2 years old.

Prohibited: highly seasoned foods, foods containing wheat, gluten, fish, eggs and citrus fruit. Pork, veal, beef, bone-in meats, and solid food are not recommended for children under 1 year old.

CHML: Child Meal

Recommended for: children aged 2 to 5 years old.

Prohibited: fish with bone, meat with bone, nuts and seeds, highly seasoned foods, rich sauces, hard candy, whole grapes.

RELIGIOUS MEALS

HNML: Brahman Meal

Recommended for: passengers adhering to Hindu customs

Prohibited: beef, veal, pork, raw and smoked fish.

Note: AVML (Vegetarian Hindu Meal) is automatically assigned if a Hindu Meal is requested

KSML: Kosher Meal

Recommended for: passengers adhering to Jewish customs

Prohibited: food items which are not chosen, prepared and served in accordance with kosher standards.

MOML: Halal Meal

Recommended for: passengers adhering to Islamic customs.

Prohibited: pork, pig by-products, gelatin, alcohol, flavoring extracts with alcohol, non-white fish meat from species without scales or fins.

Note: on flights between Vietnam and Malaysia, Vietnam Airlines has the pleasure of serving you halal food prepared in compliance with the hygiene requirements of Islamic Dietary Law

MEDICAL MEALS

BLML: Bland Meal

Recommended for: passengers suffering from stomach or intestinal problems.

Prohibited: highly seasoned foods, black pepper, chili powder, “gassy” vegetables such as cabbage and cauliflower, caffeinated beverages, fried foods.

DBML: Diabetic Meal (Low Sugar, No Added Sugar)

Recommended for: diabetic passengers

Prohibited: fried food

GFML: Gluten Intolerant Meal

Other name: Low Gluten/Low Gliadin/Gluten-Restricted/Low Wheat/Coeliac Disease/Non-Tropical Sprue/Dermatitis Herpetiformis).

Recommended for: gluten intolerant passenger

Prohibited: wheat, wheat flour, rye, oats and barley, pasta, bread, bread crumbs and batter, oat-based breakfast cereals, semolina, soup, sauce, soy sauce and gravy mixes made with flour, cakes, muffins, pastries, malt products, Ovaltine, starch derived from cereals containing gluten, custard powder, luncheon meats, meat substitutes, sausages, confectionery sugar, chocolate, cereals containing gluten, nuts and nut products

Note: not suitable for passengers with gluten allergies.

LCML: Low Calorie Meal

Recommended for: passengers adhering to calorie-restrictive diets

Prohibited: fried foods, added fats, oils, sugar, gravy, sauces and rich desserts.

LFML: Low Fat Meal (Low Cholesterol/Fat-Restricted/Gall Bladder Diet/Low Saturated Fat)

Recommended for: passengers adhering to fat-restrictive diets

Prohibited: fried foods, sauces high in fat, egg yolks, offal, seafood, fish roe and caviar, added fats, oils, alcohol-refined sugars, processed meats, processed cheese.

LSML: Low Salt Meal

Recommended for: passengers adhering to sodium-restrictive diets

Prohibited: salt substitutes, MSG, stocks, bouillon cubes, commercial soups and sauce mixes, salted items, smoked or cured meats, packaged foods, items in brine, processed cheese, olives, anchovies, bakery products using self-rising flour or baking soda, most condiments (ketchup, mustard, BBQ sauce, soy sauce, Worcestershire sauce, seasoned salt), gravy, sauces and dressings, garlic, onion, celery salts and bread products.

NLML: Low Lactose Meal.

Recommended for: lactose intolerant passengers

Prohibited: milk and dairy products and any foods containing such products

Note: not suitable for cow milk allergic passengers.

OTHER SPECIAL MEALS

FPML: Fruit Platter Meal

Recommended for: passengers requesting no additives/preservatives

Prohibited: additives and preservatives.

RVML: Vegetarian Raw Meal

Recommended for: raw vegetable vegetarians

Prohibited: caffeinated beverages, highly processed foods, additives, preservatives.

SFML: Seafood Meal

Recommended for: passengers requesting seafood items

Including fish and/or seafood prepared according to local specifications.

On flights between Vietnam and Malaysia, halal food prepared in compliance with hygiene requirements according to Islamic Dietary Law is available to our passengers.

ORDERING YOUR SPECIAL MEAL

Alternative meals are only available by pre-order.

Vietnam Airlines is unable to supply special meals on some routes where there is not adequate time to prepare them; special meals are not available on flights without in-flight dining service; please contact your booking agent for more details.
Special meals must be pre-ordered and confirmed 24 hours prior to departure; some special meals such as the kosher meals are only available on selected flights and must be pre-ordered and confirmed 72 hours prior to departure.
If you change your route or flight schedule, please be sure your special meal has been re-ordered and confirmed in accordance with your new itinerary.

INFANTS & CHILDREN

In-Flight Services For Infants & Children

Vietnam Airlines is pleased to provide convenient flights for your children. We care about the safety and comfort of your children. That's why we have outlined travel guidelines to ensure a pleasant trip.

Infants under 2 years of age

Vietnam Airlines offers the below services for the very young passengers.

Baby stroller

When traveling with an infant, passengers may carry a baby stroller with their infant. Passengers should check-in their baby stroller, or they may use it up to the boarding gate. However, some airports may deny carrying strollers inside the boarding areas. Please ask the airport personnel if this is possible at the time of check-in.

Space on board is limited, so checking-in your stroller is strongly encouraged. Strollers, as checked baggage, will be returned as quickly as possible upon arrival.

Bassinet service

Vietnam Airlines offers a bassinet service free of charge. This service is available on board for infants up to 2 years of age if the weight of the infant does not exceed 11 kgs. Requests must be made at least 24 hours before departure. Please note that bassinets are available in limited quantity, and bassinets are available on a first-come, first-serve basis.

Special meals

Baby meals are free of charge. Baby meals must be requested at least 24 hours before departure. Please note that the availability of baby meal service depends on routing and each airport's catering. Please see more details in Special Meals.

Important note:

Newborns under 7 days of age, premature or unhealthy infants being fed in an oxygen tent, are typically not accepted onboard. However, if passengers must travel with a premature infant or an infant undergoing medical issues, medical clearance will be required. Please see MEDA passenger.
Infants under 2 years of age are not allowed to occupy the seat.

Children from 2 to under 12 years of age

Vietnam Airlines accepts child passengers who have reached their second birthday but not 12th birthday on the date of commencement of a flight segment. Children are required to travel with an accompanying parent or guardian.

Passengers from 2 years to under 12 years of age traveling alone are required to register Unaccompanied Minor service.

Portable in-flight bed for children

Travel gadgets that convert into leg rests or in-flight beds for children - Portable In-flight Bed (PIB) may be used on-board as long as our instructions for accepted use are followed. For more details about PIB, please click here.

Special meals

Child meals must be made at least 24 hours before departure. Please note that children's meal service availability depends on routing and each airport catering. See more details in Special Meals.

Infants & Children

Every child must be accompanied by an adult over the age of 18. The child and the accompanying passenger must travel in the same compartment of a flight or the child will be considered as an unaccompanied minor.

The adult must be an able-bodied person and not require any special service (except “special meal”). The accompanying passenger must be willing and capable of taking full responsibility over the infant, and can not be the accompanying person of a disabled passenger at the same time.

Each adult passenger is accepted to travel with the maximum number of infants and children as below:

	Infant under 2 years	Children under 6 years	Children from 6 years and over	Note
Each accompanying passenger	01	01	No limitation	Accompanying cabin crew service is required for each infant/child exceeding this limitation.
Each accompanying passenger		02	No limitation

Adults: From 12 years old at the time of traveling on the first flight.

Children: From 2 to 12 years old at the time of traveling on the first flight.

Infants: From 7 days to 2 years old (at the time of traveling on the first flight for itineraries wholly operated by Vietnam Airlines; at the time of traveling on the last flight for itineraries having a flight operated by other airlines).

Any child who has not reached his/her second birthday on the date of commencement of a flight segment may not travel alone under any circumstances.

UNACCOMPANIED MINORS

UNACCOMPANIED MINOR SERVICE

Vietnam Airlines is pleased to bring comfort to our unaccompanied minor passengers when traveling on our flights.

Unaccompanied minor service is available for passengers from 2 to 12 years of age traveling alone on Vietnam Airlines’ flights.

Accompany cabin crew service is available for passengers traveling alone. Vietnam Airlines arranges one cabin crew to monitor and assist the minor during flight.

Age	Required service	Optional service
From 2 years of age up to 6 years of age	Unaccompanied minor service Accompany cabin crew service
From 6 years of age up to 12 years of age	Unaccompanied minor service	Accompany cabin crew service
From 12 years of age up to 18 years of age		Unaccompanied minor service Accompany cabin crew service

Passengers With Disabilities

Mobility Aid Services

Vietnam Airlines always provides disabled passengers with our warmest assistance.

Vietnam Airlines offers the following Mobility Aid services:

Blind Passenger Service – free of charge;
Deaf Passenger Service – free of charge;
Wheelchair Service – free of charge;
Service dog accompanying disabled passengers – free of charge;
Disabled passenger’s wheelchair – free of charge;
Accompanying cabin crew service – fee applied; (except on flights to/from the US).

Please inform our branch offices of any needed special assistance while traveling with us.

Important Note: Vietnam Airlines accepts carriage for accompanied/unaccompanied blind, deaf or with walking problems if he/she is otherwise healthy and does not require medical clearance. Passengers requiring medical clearance, please see details here. We advise passengers traveling on Vietnam domestic routes to download useful information to passengers requiring wheelchair service here.

Request Mobility Aid Services
On flights to/from the US
Vietnam Airlines requires a notice 48 hours in advance for the following cases:

Provision of hazardous materials, packaging for wheelchairs, and other assistive devices, if needed,
Transportation of a group of ten or more disabled individuals traveling as a group,
Transportation of an emotional support or psychiatric service dog in the cabin,
Transportation of a service dog in the cabin on a flight segment lasting 8 hours or more,
Accommodation of a passenger who has both severe vision and hearing impairments,
Use of a ventilator, respirator, CPAP machine, or POC,
Use of an incubator,
Hookup of a respirator, ventilator CPAP or POC to the aircraft electrical system or use of a stretcher; 72 hours advance notice is required for receipt of carrier-supplied medical oxygen.

Medical clearance is required only if:

The passenger is traveling in a stretcher or needs medical oxygen during the flight, or
There is reasonable doubt that the passenger is able complete the flight safely without extraordinary medical assistance during the flight.

On flight to/from other destinations
Except for flights to/from the US, the requests for Blind Passenger Service, Deaf Passenger Service, Wheelchair Service, or Service Dog must be made as soon as possible and:

At least 24 hours before the departure of international flights.
At least 8 hours before the departure of Vietnam domestic flights.

- The request for accompanying cabin crew service must be made as soon as possible and:

At least 5 days before departure if your itinerary involves one or more international sectors and
At least 3 days before departure if your itinerary involves only Vietnam domestic sectors.

Where and How to request

After making reservations and finalizing ticketing procedures at our offices or via our online booking services, please advise us of your physical condition in advance for better assistance at the airport and in the cabin. Special service requests can be made as follows:

Request at Vietnam Airlines offices
Request to Vietnam Airlines offices via email. Your request via email should have relevant information such as passenger‘s full name, booking, ticket, services needed and other special request.
Call our Contact Center at 19001100 (for calls within Vietnam) or +84 24 8320320 (for international calls)
Register online with the forms below:

Pregnant Passengers

Vietnam Airlines will provide pregnant passengers with the best comfort and special assistance. For safety concerns, pregnant passengers are advised to inform our staff about their pregnancy status at reservation.

In general, it is safe to fly during pregnancy. However, Vietnam Airlines advises all pregnant passengers to consult their doctor before planning a trip.

Consult your physician in advance to see if it is safe for you to fly.
Consult with your doctor if there are any symptoms such as bleeding or morning sickness, or any complications including threatened miscarriage, anemia, or toxemia of pregnancy during pregnancy.
Minimize stress as much as possible.
The best time to travel during pregnancy is the stable period between 12 and 28 weeks.

Information for carriage of pregnant passengers on Vietnam Airlines as below:

	Pregnancy period (*)	Travel on Vietnam Airlines	Document required (**)
1	Within 32 weeks	Pregnant passengers are accepted to travel as regular passengers.	As normal passenger
2	From 32 weeks to under 36 weeks	Pregnant passengers are required to provide Medical Clearance.	MEDIF I MEDIF II
3	From 36 weeks; or expected child bearing time of within 07 days before departure; or within 07 days after delivery	Air travel during this period is prohibited due to safety concerns
4	Special case: Uncertain time of being pregnant or estimated date of delivery; Previously having twin, or triplet children; Having complications which can arise when deliverying; Being pregnant by artificial insemination.	Pregnant passengers are required for Medical Clearance.	MEDIF I MEDIF II

(*) The pregnancy period of the pregnant passenger is calculated until the flight date.

(**) MEDIF II can be replaced by sets of documents, each set containing one copy of a fetus examination book, an ultrasound examination result, etc.. which states by specialized physicians:

Whether it is a single or multiple pregnancy
The estimated week of pregnancy
The expected date of delivery
That pregnant passengers are in good health and the pregnancy is progressing normally, without complications
That pregnant passengers are fit to travel.

If a passenger’s itinerary involves international sector travel, passengers must prepare an additional set of documents in English certified by a notarial office with legal status.

Validity of documents:

Medical certificate dated within 7 days of the initial travel date. The same medical certificate is valid for the next sector(s) provided that there is no complication during the journey and the pregnant passenger fulfills the requirement of traveling within 36 weeks on the day of commencement.

Updated medical certificate within 7 days prior to the commencement date is required if the pregnant passenger experiences any medical complications during travel.

Important note

Pregnant passengers are advised to prepare all tickets, travel documents and medical clearance for their flight(s). All required documents must be valid for the whole itinerary. If passengers choose not to carry a medical certificate, or your medical certificate is out of date, or it does not contain the information required, for your safety, Vietnam Airlines reserves the right to deny boarding.

Some countries place limitations on the entry of non-national pregnant women. It is advisable to check with the local consulate to confirm the country's specific requirements.

Please contact Vietnam Airlines for more details here or order service by filling in the online form.

Extra Seat For Passenger

Extra seat service is the service offered to oversized passengers requiring 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for added convenience.

Reservation

Request must be made at least 24 hours before departure time.
There is no limitation on the number of extra seats offered on each flight.
Extra seat is required to be booked on the same flight, same date, and the same class of service.

Cost

See here for the costs of special service requests.
For ordering this service or getting more information, please contact our Vietnam Airlines' branch offices or fill-in the online form.

PASSENGERS WITH MEDICAL CONDITIONS

PASSENGER REQUIRING MEDICAL CLEARANCE

Before flight

Reservation

Before the flight, passengers requiring medical clearance are required to make reservation in advance at Vietnam Airlines‘ branch offices or by filling-in the online form.

PASSENGER REQUIRING MEDICAL CLEARANCE

For more details about passengers requiring medical clearance, please click here.

Documents

Passengers need to provide the documents below before traveling with Vietnam Airlines:

MEDIF I: Medical Clearance Form - part I should be filled in.
MEDIF II: Medical Information Form - part II, Guidance to the physicians should be brought to medical centers for health status certification.

Document completion time

Passengers must complete required documents within 14 days before the departure of each sector.

In some cases, passengers must complete required documents within 7 days before the departure of each sector:

In case of requiring a stretcher and/or oxygen.
In case of requiring Medical devices.

List of medical centers

Only the documents issued by the medical centers are accepted by Vietnam Airlines. Please click here for more information.

The escort of special service passengers
The escort of special service passengers must adhere to the following conditions:

Travel on the same flight number, date, sector and class of service with passengers.

The escort must be 18 years of age or older (from the date of departure).
Have civil act capacity; not categorized as not having civil act capacity, restricted civil act capacity as stipulated in the Civil Code of Vietnam.
Be able-bodied.
Be able to take care of the special passenger during the flight (professional qualification as a physician or a nurse is preferred).
Not requesting special service (except if passenger requires SPML).

(*) Important information: Special service passengers requiring medical clearance are not required to travel with an escort when:

Not being in serious status, being able to comfort themselves with their illness, being certified to travel by themselves by medical centers.
Being able to move, feed, and care for themselves during the flight.

At the airport

At the airport, special service passengers are accepted for carriage so long as they adhere to principles, conditions, and medical clearance required:

Advance reservation and confirmed by Vietnam Airlines.
All required documents are legally adapted.
Passengers are in stable health status and fit to travel by air.
The carriage of the MEDA passenger does not affect the safety of the aircraft, cabin crew, or other passengers, or their property.

Onboard medical devices

Passsengers bringing with their own syringes or hypodermic needles on board here.

Passenger Requiring Oxygen Services

Vietnam Airlines provides oxygen service for passengers requiring medical clearance on our flights.

Reservation

Subject to availability, oxygen for medical purposes (up to a maximum flow rate of 4L/min) may be available on Vietnam Airlines' flights. In order to determine if in-flight medical oxygen will be available for your flight, please contact our branch office in advance or fill in the online form below at least 72 hours before the scheduled departure time of your flight. Requests for oxygen made within 72 hours before the scheduled departure may not be processed in time.

Documents required

Passengers requiring oxygen for medical purposes have to complete MEDIF I, MEDIF II, and bring them on their flights.

Your physician should specify the liters-per-minute flow rate required in the forms above.

Escort

Passengers must travel with an escort who is capable of helping the passengers with their medical needs and assisting them to the exit in the event of an emergency evacuation. The escort must have professional medical qualifications.

Charges

Passengers requiring oxygen service will be charged. See details here.

Please contact our branch office directly to obtain specific pricing information for your flight. Please note that this charge shall not include the costs of ambulance, hospitalization, expenses of travelling attendant(s) or other expenses (if any).

At the airport

Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time. See more details in check in timing.

Important information

For safety reasons, oxygen cylinders may not be carried by passengers or used on board.

Please contact our reservations office for additional information.

Passenger Requiring Stretcher Service

Vietnam Airlines provides a stretcher service for passengers requiring medical clearance on our flights.

Reservation

In order to determine whether a stretcher will be available for your flight and arranged for medical clearance, please contact our branch office or fill-in the online form below at least 72 hours in advance of the scheduled departure time. Requests for stretchers made within 72 hours before the scheduled departure time may not be processed in time.

Documents required

Passengers traveling on a stretcher have to complete MEDIF I, MEDIF II.

Charges

Passengers traveling on a stretcher will be charged an additional fee to cover the additional costs associated with this service here.

At the airport

Passengers are required to arrive at the airport early enough to complete all pre-flight procedures before their flight. Vietnam Airlines recommends that passengers arrive at least two hours prior to your scheduled departure time. See more details in check-in timing.

Important information

Passengers traveling on a stretcher must bring MEDIF I, MEDIF II on their flight(s).

Special Service Charges

Vietnam Airlines provides special services to satisfy our passenger’s needs at the lowest possible price:

Special Services	Charges	Remarks
Oxygen for medical use on board (OXYG)	For passengers using oxygen service on board Fare: passengers pay the fare as a normal passenger. Free baggage allowance: passengers get 2 times the free baggage allowance weight limit of their respective journey. Charges for using oxygen service on board include: Fee for using portable oxygen units on board (*) + For Vietnam domestic sectors: VND 2,000,000 per one unit (net fare). + For international sectors: USD 200 per one unit.Fee for the seat occupied by the portable oxygen unit: Equal to the highest applicable adult fare plus surcharges for each seat. The escorts of passengers using OXYG pay the fare with free baggage allowance like normal passengers.	Accompanied cabin crew service provided on the request
Stretcher service on board (STCR)	For passengers using stretcher service on board: Fare: passengers pay the fare as a normal passenger. Free baggage allowance: passengers get 6 times the free baggage allowance weight limit of their respective journey. Charge of stretcher service: Equal to 6 times of the highest applicable adult fares plus surcharges. The escorts of passengers using STCR pay fare with free baggage allowance like normal passengers.	Accompanied cabin crew service provided on the request
Oxygen and stretcher service on board (STCR/OXYG)	For passengers using the oxygen and stretcher service on board: Fare: passengers pay the fare as a normal passenger. Free baggage allowance: passengers get 6 times the free baggage allowance weight limit of their respective journey. Charge of oxygen and stretcher service: The fee for using portable oxygen unit on board (*): + For Vietnam domestic sectors: VND 2,000,000 per one unit (net fare). + For international sectors: USD200 per one unit.The rate for seat occupied by portable oxygen unit: Equal to the highest applicable adult fare plus surcharges for each seat. The fee for seat occupied by stretcher: Equal to 6 times of the highest applicable adult fares plus surcharges The escort of passengers using OXYG and STCR pay the fare with free baggage allowance like normal passengers.	Accompanied cabin crew service provided on the request
Unaccompanied Minor (UM)	UM pay the fare for children/adult as normal passengers. Charges: VND500,000 (net fare) for Vietnam domestic sectors or USD50 for international sectors. Accompanying cabin crew charge (if any): Applicable adult fare on the same class of service of UM and appropriate surcharges.
Extra seat service (EXST)	Fare: passengers pay the fare as a normal passenger. Free baggage allowance: passengers get 2 times the free baggage allowance weight limit of their respective journey. EXST charge: equals 100% of the applicable adult fare plus surcharges for each additional seat at the time of purchasing.	Accompanied cabin crew service provided on the request
Wheelchair for cabin (WCHC) Wheelchair for step (WCHS) Wheelchair for ramp (WCHR)	Free of charge. The wheelchair of the passenger shall be accepted for carriage free of charge. The passengers pay the fare like normal passengers.	Accompanied cabin crew service provided on the request
Deaf passenger service (DEAF) Blind passenger service (BLND)	Free of charge The passengers pay the fare like normal passengers.	Accompanied cabin crew service provided on the request
Adult traveling with two or more infants	Adult and Infant(s) pay the fare as normal passengers The accompanying cabin crew charge includes applicable adult fare and surcharges on the same class of service of passenger	Accompanied cabin crew service provided upon the request

Note:

The Special service charge applies to Vietnam Airlines operated flights only. If the required Special service includes more than one segment on Vietnam Airlines operated flights, the Special service charge shall be the sum of all charges of each segment.
On segments operated by other carriers, Vietnam Airlines follows their Special services policy.
For itineraries to/from the US, oxygen for medical use on board is free of charge.
Refund fee is applied if passenger cancels Special Service after reservation and payment

Within 24 hours or after flight departure: 50% of Special service charge including surcharges.
Before 24 hours to flight departure: 10% of Special service charge including surcharges.

Change fee:

Stretch service: If passenger changes after reservation and payment.
+ Within 24 hours or after flight departure: 50% of Special service charge including surcharges.
+ Before 24 hours to flight departure: 10% of Special service charge including surcharge.
Other Special services: Change fee is not applied.

JETSTAR PACIFIC

INFANTS & CHILDREN

What do I need to know about travelling with my infant?

FAMILY TRAVEL

Infant booking update:

For online bookings, 1 infant can be included for each adult.

If you’re travelling with more than one infant, or if you’d like to book a seat for your infant, you will need to get our help to make your booking. Please contact us.

At Jetstar we refer to children under 2 years old as infants.

Your infant can sit on your lap for the entire flight. You’ll be provided with a special seat belt for your infant that connects to your seatbelt. If you’re nursing an infant, or if you're travelling with a child, you won’t be able to travel in an exit row seat (this includes extra legroom seats). An infant fee applies, see below.
If your infant is less than 2 years old on your outbound flight, they won’t need an allocated seat on the return flight, even if they turn 2 during your trip. This won’t apply if your infant was booked on separate bookings for the outbound and return flight.
You can purchase a separate seat for your infant, but they must be able to sit up unaided. If your infant can’t sit up in an aircraft seat without help, then you must bring an approved car seat for them to sit in. You can bring an approved car seat on to all Jetstar aircraft and all Jetstar Japan (GK) flights. See: What do I need to know about bringing a car seat on board? A limited number of car seats can be fitted on each flight and car seats must be fitted onto a window seat. If you would like to book a seat for your infant, with or without a car seat, please contact us to make your booking.
Children aged 2 years or older must travel in an allocated seat for safety reasons, so you’ll need to purchase a fare for them.
Passengers must be at least 15 years old to sit in exit rows. This includes all extra legroom seats.

Infant fee

When travelling with an infant or small child, you can bring any combination or all of the following items as checked baggage for free: a pram, a stroller, a portable cot and/or a highchair. You won’t have to pay the oversized item fee for any of these items.

The infant fee applies per infant, per flight. This includes direct flights and bookings with a connecting flight.
If your booking includes both domestic and international flights, you’ll pay the higher fee. See the table below for details.

Infant fees
Flight Type	Fee
Domestic flights in Australia	AUD $30
Domestic flights/regional flights in New Zealand*	NZD $15
Domestic flights in Vietnam	VND 110,000₫ - 150,000₫ / USD $5 - $8
Domestic flights in Japan	JPY ¥1,530
Short haul international flights/flights between Australia and New Zealand and Cook Islands	AUD / NZD $50
Long haul international flights with Jetstar Airways	AUD / NZD $50
International flights with Jetstar Asia	SGD $50 / IDR 470,000
International flights with Jetstar Japan	JPY ¥3,500
International flights with Jetstar Pacific	VND 300,000₫ - 700,000₫ / USD $15 - $35

*Applies to all bookings from 23 July 2019.

Travelling with more than one infant

A single passenger may accompany two infants. One infant can be nursed on the passenger's lap, but the second infant must have an allocated seat and be sitting up unaided or in an approved car seat. If you’re travelling with more than one infant, please contact us to make your booking.

Infants less than 7 days old

Infants less than 48 hours old are not permitted to travel on Jetstar flights.

A Jetstar medical clearance form must be completed for infants aged between 3 and 7 days old for them to travel on Jetstar (JQ), Jetstar Asia (3K) and Jetstar Japan (GK) flights. No infant less than 7 days old may travel with Jetstar Pacific (BL).

For more detailed information see: Pregnancy and air travel

Bassinets

Bassinets can be requested on some international flights. See: Can I request a bassinet for my infant?

Checking in

If you’re travelling with an infant on your lap on a Jetstar Airways (JQ) domestic flight within Australia or New Zealand, or a Jetstar Japan (GK) domestic flight within Japan, you can check in online. To check in with your infant, go to Online check-in.

For now, on all other Jetstar flights, if you're travelling with an infant you can't check in online, you must check in at the airport.

Identification

Proof of age, such as a birth certificate or passport, may be required for infants under 2 years. If you don’t provide an acceptable form of identification for the infant upon request at check-in, your infant may not be allowed to travel.

If you’re travelling on an international flight, your infant or child always requires a passport.

Infant food and drink

We don’t carry infant food or drinks on board, so be sure to bring enough for your journey. It will count towards your carry-on baggage allowance. See: Do I need to bring food and drinks for my infant?

Infants and carry-on baggage

Infants not occupying a seat don’t have a carry-on baggage allowance.

You’ll have to carry any baby items such as food, drink, nappies and clothing needed during your flight as part of your own carry-on baggage allowance.

If your infant has an allocated seat, and is either sitting up unaided or in an approved car seat, their fare includes the standard carry-on baggage allowance.

Infants and checked baggage

We know that travelling with infants and small children requires a lot of gear, so we let you carry the following items as checked baggage for free, regardless of fare and in addition to any checked-baggage allowance: a pram or stroller; a portable cot; a highchair; a car seat, baby capsule or booster seat.

See: Can I bring a pram, stroller, portable cot or highchair as checked baggage?

Infants not occupying a seat are not entitled to a checked baggage allowance.

Infant harnesses and slings

Harnesses and slings are handy at the airport, but their use is restricted on board. See: Can my infant travel in a baby carrier or harness?

For more information see the family travel page

Flying on Jetstar with kids under two

If you’re flying with a child under two, you might have a few questions. Do they need a passport? Do they need their own seat? Do I have to bring baby food? Well, we’re glad you asked!

Jetstar
November 2018

We hear you – travelling with infants can be a challenge, even for seasoned travellers. It’s hard to talk them out of a tantrum if they don’t know how to talk yet! But if you get prepared and arm yourself with the right information (and a few distraction techniques), the journey can be a whole lot smoother for you and your tiny travellers.

What do I need to know before we go?

To check in like a pro, make sure you’ve got all the information you need about flying on Jetstar with children.

At Jetstar, children under 2 are considered ‘infants’. Infants less than 48 hours old are not able to travel on Jetstar flights, and a Jetstar medical clearance form must be completed for infants aged between 3 and 7 days old. No infant less than 7 days old may travel with Jetstar Pacific (BL).

If you're travelling with an infant on a domestic flight in Australia, New Zealand or Japan you can check in online, on all other Jetstar flights you need to check in at the airport, so allow yourself plenty of time. At the airport, you will need to provide some documentation. This means a birth certificate for domestic flights. For international flights, they’ll need a passport - just like everyone else.

Does my infant need their own seat?

If your infant can sit up on their own, you can buy them their own seat. If they’re too small to sit up, just bring a car seat to fix into their seat. Just let us know that you need to add a car seat to your booking as there are certain requirements around them and we can only allow so many on board.

What can I bring on board?

Baby food and drinks! Our menu doesn’t include baby food, so BYO your little one’s favourite snacks to keep them satisfied. Remember that any food, drink, nappies and clothing you bring on board will count as part of your own carry-on baggage allowance. If your infant has their own seat, they have their own carry-on baggage allowance.

As long as your collapsible pram fits within your allowance and our size and weight rules, you can use it right up to the gate. Just pop it in a protective cover and bring it on board.

What can’t I bring on board?

Kids may be small, but boy, do they need some equipment! Strollers, cots, highchairs… that’s why Jetstar lets you check in an extra four items – including a pram or stroller, a portable cot, a highchair, a car seat, baby capsule or booster seat - at no cost, in addition to your checked baggage allowance.

Baby carriers are handy at the airport, but you have to take them off to get through airport security. Once on board, bub will need to be in your lap with their seatbelt fastened when the seatbelt sign is on. If you’re ever unsure of what to bring on board, or how much, just have a look at our handy page on carry-on baggage.

How can I keep them happy?!

If you take a relaxed approach to checking in and passing through security, your kids will too. And don’t forget, Jetstar staff love to see kids travelling and they’ll make sure your children enjoy the whole journey.

UNACCOMPANIED MINORS

Young passengers travelling alone

At Jetstar we love welcoming young passengers on board, but we don’t offer an unaccompanied minor service. A young passenger must meet all the relevant requirements listed below and our independent traveller requirements to be able to travel independently.

Young passengers travelling alone on Jetstar Asia (3K) flights departing from October 1, 2019

All passengers aged over 12, but younger than, 18 years old, travelling alone on a Jetstar Asia (3K) flight, or a Jetstar flight connecting to a Jetstar Asia (3K) flight, must:

Have a parent or guardian download, print, fill-in and sign the declaration form to give them permission to travel alone; and
Be accompanied to the airport check-in counter by a parent or guardian who must show valid ID and present the signed declaration form to a Jetstar team member.

Download the young passenger declaration form (in English, PDF 0.1MB)

opens in new window

For full details of the process and all requirements, see Young passengers on Jetstar Asia (3K) flights.

The requirements for accompanying passengers for children have also changed for all Jetstar Asia (3K) flights, see Independent travellers and accompanying passengers.

Young passengers travelling alone on flights connecting to Jetstar Asia (3K)

Any young passengers aged 12 and over, but younger than 18, travelling on a Jetstar Airways (JQ), Jetstar Japan (GK) or Jetstar Pacific (BL) flight that connects to a Jetstar Asia (3K) flight must also follow this process from their departure airport.

If two or more passengers, aged 12 and over but younger than 18, are travelling together on a 3K flight, then each passenger will need to complete the process outlined above.

Young passengers travelling alone on Jetstar Airways (JQ) flights

A young passenger is regarded as being able to travel independently if they are currently attending or enrolled in secondary school and:

can show proof at check-in that they are currently attending or enrolled in secondary school; and
can meet our Independent Traveller Requirements.

For a young passenger aged 12 years or over, proof of age can be acceptable as proof of secondary school enrolment, because in Australia and New Zealand, anyone 12 years and over is generally required to be enrolled in secondary school.

So, any of the following forms of identification can be used to verify secondary school attendance or enrolment and must be presented by a young passenger at check-in:

Passport or birth certificate, (proof of age for passengers who are 12 years and over);
School ID card from a secondary school (can be from a previous year and may be expired); or
Letter from the secondary school on school letterhead stating the year and confirming current attendance or enrolment in current secondary school (including enrolment in secondary school for the coming year after graduation from primary school).

Children who are not yet enrolled in or attending secondary school will be regarded as unable to travel independently and must be accompanied by an appropriate accompanying passenger.

Even if a young passenger meets all the above requirements, a parent or guardian should still assess if the young passenger is independent enough to travel alone on a Jetstar flight, before a booking is made. Jetstar is not able to provide supervision or assistance, because we don't have the systems, staff or facilities to do so. So, if a parent or guardian feels their child needs supervision, they should not book them to travel alone and instead should book them to travel with an accompanying passenger.

See Independent travellers and accompanying passengers for further details.

Checking in on Jetstar Airways (JQ) international flights

A young passenger travelling alone on a JQ international flight should meet all the above requirements, always have a valid passport and have a parent or guardian present at all times with them during their check-in.

If no parent or guardian is present at check-in and our staff have reason to believe the young passenger may not have permission from a parent or guardian to travel alone, the young passenger may be refused check-in until permission to travel alone can be confirmed.

Young passengers travelling alone on Jetstar Pacific (BL) flights

For any domestic or international flights operated by Jetstar Pacific (BL), passengers below the age of 12 will not be eligible to travel unless they are accompanied by an appropriate accompanying passenger.

Passengers aged 12 and above may travel alone (subject to meeting our Independent Traveller Requirements). The parents or guardians of a passenger between the ages of 12 and 14 years must complete and sign a declaration at check-in before a passenger between these ages can travel unaccompanied.

Young passengers travelling alone on Jetstar Japan (GK) flights

For any domestic Japan flights operated by Jetstar Japan (GK) passengers who are 2-11 years of age will not be eligible to travel unless they are accompanied by an appropriate accompanying passenger aged 12 years or older. Infants (under 2 years) must be accompanied by a parent or guardian, or an accompanying passenger who is at least 15 years old.

Passengers aged 12 years or above may travel alone (subject to meeting our Independent Traveller Requirements).

For any international flights operated by Jetstar Japan (GK) passengers below the age of 12 will not be eligible to travel unless they are accompanied by an appropriate accompanying passenger who is 15 years or older. Passengers aged 12 and above may travel alone (subject to meeting our Independent Traveller Requirements).

See Independent travellers and accompanying passengers for further details.

Accepted Proof of Age Identification

Acceptable forms of identification to verify a young passenger’s age are:

Passport; OR
Birth certificate.

All passengers are responsible for ensuring they have the correct travel documentation required to enter the country they are travelling to.

PREGNANT PASSENGERS

Pregnancy and air travel

If you’re pregnant it's important to check a few key things before you book a flight.

Always talk to your doctor before making a booking to see if it’s safe for you to travel
When you enter the third trimester of your pregnancy (28 weeks or more) you need to carry a letter or certificate from your medical professional stating it is safe for you to fly (see below)
If you’re having complications with your pregnancy, or expecting more than one child, you’ll need to get medical clearance before you fly
We can’t guarantee that travelling while pregnant for you at any time will be safe for you and your baby

Can I fly with Jetstar if I’m pregnant?

There are a few additional things to consider if you’re pregnant and would like to fly with us.

To be safe, the best thing to do is get advice from your own doctor or midwife; they’ll know whether it’s a good idea for you to travel, especially during the later stages of pregnancy.

Whether you’ll be able to fly is also determined by the duration of the flight, what stage of pregnancy you’re in, if you’re expecting one child or more, and/or if you have any pregnancy complications.

Permitted travel

Flights of less than 4 hours	Single pregnancy – up to the end of the 40th week Multiple pregnancy – up to the end of the 36th week
Flights of 4 or more hours:	Single pregnancy –up to the end of the 36th week Multiple pregnancy – up to the end of the 32nd week

When you're in the third trimester of your pregnancy (28 weeks or more), remember you must bring specific documentation (see below) from your doctor before you’ll be allowed to fly.

When you reach the third trimester of your pregnancy you aren’t allowed to sit in an exit row seat on board any Jetstar aircraft. This is a safety measure to protect you and your baby, as you might be at risk if you need to operate the heavy exit door during an emergency.

Don’t forget: when you’re travelling internationally some countries limit the entry of non-national pregnant passengers. You must check with the relevant embassy or consulate before you travel, to see if these limitations will apply to you.

Note for Jetstar Pacific (BL), Jetstar Asia (3K) and Jetstar Japan (GK) International passengers

When your pregnancy has reached 28 weeks or more it’s mandatory to carry a certificate or letter from a registered doctor or midwife, dated no more than 10 days prior to travel.
If you’re travelling on Jetstar Pacific (BL) you won’t be able to travel if you’re more than 36 weeks pregnant.
If you’re travelling on Jetstar Asia (3K) and Jetstar Pacific (BL) you won’t be able to sit in an exit row if you are in any stage of pregnancy.

If I’m pregnant do I need bring medical documentation with me when I travel?

If you’re having an uncomplicated pregnancy and are travelling within your first 28 weeks, you don’t need to bring any pregnancy-related medical documentation.

When your pregnancy has reached 28 weeks or more you will need to carry a certificate or letter from a registered doctor or registered midwife, dated no more than 10 days prior to travel. This document should confirm:

the approximate due date
whether it’s a single or multiple pregnancy
that your pregnancy is complication-free

Carry this document with you at the airport and in your carry-on baggage, as it needs to be available on request.

Please note: when travelling on Japan domestic flights operated by Jetstar Japan (GK), if you're more than 35 weeks pregnant you will need to meet the above requirements for travel.

What if I have complications with my pregnancy?

You’ll need to get a medical clearance if your pregnancy is not routine or has complications. You can find the medical clearance forms here.

Carry this document with you at the airport and in your carry-on baggage, as it must be available on request.

How soon after giving birth is it OK for me to travel?

You’ll need to get medical clearance if you’re travelling up to 7 days after giving birth.

Your baby must be at least 48 hours old before they can travel on Jetstar (JQ), Jetstar Asia (3K) and Jetstar Japan (GK) flights. They will need medical clearance to travel between 3 and 7 days after birth.

No infant younger than 7 days old may travel with Jetstar Pacific (BL).

PASSENGERS WITH MEDICAL CONDITIONS / DISABLITIES

Travel Oxygen

What you need to know

Jetstar does not provide travel oxygen for passengers – it must be supplied directly by yourself if required
On some flights, you may bring on board a portable oxygen concentrator or an oxygen cylinder – please refer to the list below.

Jetstar Airways (JQ) Airbus A320/A321 - a concentrator or a cylinder is allowed on board
Jetstar Airways (JQ) Boeing 787 - you may bring a concentrator on board. However, a cylinder is not allowed on board
Jetstar Asia (3K) Airbus A320 - you may bring a concentrator or a cylinder on board
Jetstar Japan (GK) Airbus A320/A321 - you may bring a concentrator or a cylinder on board
Jetstar Pacific (BL) Airbus A320/A321 - neither concentrators nor cylinders are allowed on board

Oxygen concentrators and cylinders must be approved. See information below on portable oxygen concentrators.
You must complete and submit a Jetstar Medical Clearance Form according to the instructions provided
If you're planning to use an oxygen cyclinder on board a Jetstar Japan (GK) flight, you must complete the Oxygen Cylinder Fact Form
opens in new window
in addition to the Medical Clearance Form and email it to Jetstar Japan at least 5 business days prior to departure.
Jetstar Pacific (BL) cannot make any provision for customers who require oxygen

If you need to confirm the aircraft type for your flight or if you change your flight details, it’s very important that you contact us before you travel.

Portable oxygen concentrators

Jetstar Airways (JQ) and Jetstar Asia (3K) accept portable oxygen concentrators for carriage and use on board that are authorised by the Federal Aviation Administration (FAA).

The carriage of oxygen, portable oxygen concentrators and portable medical devices powered by lithium batteries must comply with our dangerous goods requirements.

Oxygen cylinders

On flights operated by an A320/321 Jetstar Airways (JQ) and Jetstar Asia (3K) can only accept oxygen cylinders supplied by BOC, Air Liquide or Supagas.

To contact the suppliers in Australia please call:

BOC 1800 050 999
Air Liquide 1300 360 202
Supagas 13 77 72

A ‘C’ size cylinder is the maximum size permitted and must be carried in a purpose-made travel pack. Multiple cylinders may be carried subject to approval. Additional oxygen cylinders may be stored under the seat in front of you or in the overhead lockers. If an extra seat is required to carry the additional oxygen cylinders for your travel, you will need to purchase this seat.

Responsibilities and documentation

You will be responsible for the direct return of all equipment to BOC, Air Liquide or Supagas
You will be required to provide a doctor's medical certificate to the medical gas supplier. This certificate must include details of your required oxygen flow rate. The certificate must also state whether you are capable of using the oxygen un-aided
All other equipment (eg oxygen, regulator, mask or nasal cannula) must be supplied by you
You, or your carer, are responsible for the on-board control of the oxygen
Travel oxygen must be carried in an approved travel pack only
You are responsible for ensuring you have sufficient oxygen (including reserves) for the duration of your journey and any onward travel, taking into consideration the possibility of delays (including a diversion)
A completed and approved Jetstar Medical Clearance Form will be required at check-in
You must comply with the Jetstar Independent Traveller requirement
If you are connecting to or from a flight operated by another carrier, you must contact the other carrier to organise travel clearance

Travelling with a breathing support machine such as a CPAP or BiPAP? Please refer to our assistive devices page for information.

Wheelchairs, mobility aids and reduced mobility

SPECIFIC ASSISTANCE

Making a booking and planning your journey

We’re here to help make your journey a smooth one. Let us know if you require specific assistance with using a wheelchair, boarding the aircraft or getting to your seat.

Whether you've booked through jetstar.com, our contact centre, or a travel agent, you will need to let us know the type of assistance you require and if you’ll be bringing any mobility aids.

Requesting your level of wheelchair assistance

Please let us know which level of assistance you require. We will apply the relevant IATA code – WCHR, WCHS or WCHC – to your booking so that throughout your journey our team members know the level of wheelchair assistance you require.

All levels of wheelchair assistance include assistance from the aircraft to the baggage claim area at your destination. Of course, you are welcome to make your own way throughout the airport too.

Please note that there can be some delays in providing wheelchair assistance, particularly during busy periods, so please factor this into your travel arrangements.

If you haven’t requested specific assistance prior to travel, we might not be able to provide assistance on the day due to operational constraints and limitations.

Letting us know about your wheelchair or mobility aid

Please contact us to let us know:

if your wheelchair or mobility aid is manual or battery-powered
the weight of your wheelchair or mobility aid
if your battery-powered wheelchair or mobility aid has a dry or wet cell or lithium ion battery

If your wheelchair or mobility aid weighs more than 32kg and is unable to stand in the upright position and operate in free wheel mode, we will not be able to carry it.

Jetstar Asia flights - Customers who are not checking in a wheelchair but require the use of a wheelchair at the airport for Jetstar Asia (3K) flights will need to pay a wheelchair service and hire fee.

Travelling with an Accompanying Passenger

Let us know if you’re travelling with an Accompanying Passenger before you fly so we can seat you together.

Checking in your wheelchair

We take all reasonable care with mobility aids, but please note that our liability is limited for any damage caused during transit. You’ll need to make sure you have appropriate insurance to cover your mobility aid. For more information, please check our conditions of carriage.

If your mobility aid requires re-assembly, you or an Accompanying Passenger need to be able to do this as our staff will not be able to assist. You should consider removing and securing any customisations to your wheelchair to reduce the risk of damage to them.

Seating

We will do our best to assign a seat towards the front of the cabin for customers who request specific assistance.

Customers requiring wheelchair assistance will not be able to sit in emergency exit seating due to aviation safety requirements.

If you need to have your leg extended during the flight, you won’t be able to sit in an extra leg room/exit row seat so you may need to purchase extra seats. Please contact us for assistance.

Find out more about the limits on assistance and mobility aids.

More important information about assistance

Limits on wheelchair assistance

Limits on wheelchairs and mobility aids

Maximum dimensions for mobility aids as checked baggage

Maximum weight for mobility aids as checked baggage

Mobility aids cannot be carried in the aircraft cabin as carry-on baggage

At the departure airport

If you request assistance from us in advance, we can assist you from the airport check-in counter to the departure gate.

If you have not requested assistance in advance, you may not be able to travel as planned due to operational constraints and limits which may apply to the number of customers we can provide wheelchair assistance to on each flight.

We will provide a slide board and our staff will assist with transfers between wheelchairs and into your aircraft seat. We do not use an eagle lift, hoists or manual lifting for customer transfers. If you need or prefer that level of assistance, you may need to travel with an Accompanying Passenger to assist you, or you may need to travel with another airline. Find out more about slide board transfers.

During busy periods, we ask for your patience and there may be delays before assistance can be provided.

Blind or vision impaired

SPECIFIC ASSISTANCE

Making a booking

If you’re blind or have a vision impairment, please let us know when you make your booking so we can provide any assistance you may require.

Preparing for your trip

Travelling with a Service Dog? All Service Dogs need to be approved by Jetstar to be carried in the aircraft cabin. Make sure you let us know and prepare for your trip by finding out more about the requirements for travelling with your Service Dog.

At the departure airport

Please make yourself known to our staff at check-in and let us know if you’d like assistance from the check-in counter to the boarding gate or aircraft seat.

On your flight

You will generally be invited to be one of the first to board where our crew will give you an individual safety briefing on board.

At your request and where time permits, our cabin crew can read our in-flight menu to you prior to the service. Please let the cabin crew know if you would like us to explain where the meal items are placed on your tray.

At your destination

Please let us know if we can assist you from the aircraft to the baggage claim area.

If you require assistance with onward travel – including to connecting flights – please make sure you arrange for someone to meet you as we’re not able to assist beyond baggage claim.

In some instances, we do through-check baggage where you have multiple flights on the one Jetstar booking. Find out more about baggage transfers.

In-flight health

If you are worried about whether you’re well enough you to fly, please see your doctor before you make a booking.

Please let us know if you have an illness or condition that could make it unsafe for you or other passengers if you travel.

If we’re not confident that you’re well enough to fly we may refuse to let you board the aircraft.

Please make sure you pack any medication you think you might need during your flight, both prescription and non-prescription.

Some illnesses or conditions may prevent you flying unless you provide a medical clearance. Know all about our medical clearance guidelines and forms.

If you’re pregnant we have specific guidelines and requirements. See our pregnancy page for more details.

I have an illness or medical condition. Do I need a medical clearance form before I can fly?

Most medical conditions shouldn’t stop you from flying, but for certain conditions you’ll need to get medical clearance before your booking can be confirmed.

Please read the medical clearance guidelines to see if your illness or condition is likely to stop you travelling or if we’ll need you to get clearance before we let you fly.

The guidelines are attached to the medical clearance forms.

Where can I find Jetstar’s medical clearance forms?

For flights operated by Jetstar (JQ) Airways: Jetstar Airways (JQ) Medical Clearance Form (PDF, 0.2MB)
For flights operated by Jetstar Asia (3K): Jetstar Asia (3K) Medical Clearance Form (PDF, 0.2MB)
For flights operated by Jetstar Japan (GK): Jetstar Japan (GK) Medical Clearance Form (PDF, 0.2MB)

Please note: Passengers who require medical clearance won’t be allowed to travel on Jetstar Pacific (BL) flights.

I’m an acute allergy sufferer. Will my flight be allergy-free?

Unfortunately we can’t promise an allergy-free environment on board our aircraft.

In particular, we’re unable to guarantee a peanut-free flight, as it’s impossible for us to prevent other passengers from bringing peanuts or peanut snacks onto the aircraft.

Our cabin crew aren’t trained to administer adrenalin or any other medication.

Please pack any medical supplies you’ll need for your journey in your carry-on baggage.

If I have a contagious disease will I be allowed to fly?

No, not until there’s no longer a risk to other passengers.

What do I need to know about deep vein thrombosis (DVT)?

Some studies have found that lack of movement over time could contribute to blood clots forming in the legs (DVT - Deep Vein Thrombosis). If you feel you could be at risk from DVT or other health problems, see your doctor before you travel.

I need to use specific medication or hypodermic needles while on board the aircraft. What should I do?

If you’re carrying hypodermic needles you’ll need to declare them at the airport security screening point and, where possible, produce documentation or identification to confirm your medical condition.

Medication should be clearly marked with a professionally printed identification label, a manufacturer’s name or a pharmaceutical label.

Please pack any medical supplies you’ll need for your journey in your carry-on baggage. See: Travelling with medication

ravelling with assistive devices

SPECIFIC ASSISTANCE

An assistive device is any piece of equipment that assists a passenger with a disability in caring for themselves, walking, seeing, hearing, speaking, breathing or carrying out any other daily activity.

Common assistive devices include walking canes or frames, crutches, rollators, breathing support machines (such as a CPAP or BiPAP), medical devices (such as respirators and ventilators), hoists, shower chairs, commodes (toilet chairs), inflatable pressure cushions, and medications.

Only certain assistive devices can be carried in the aircraft cabin – such as walking canes and crutches.

Some assistive devices cannot be carried in the aircraft cabin at all – this includes wheelchairs, non-collapsible walking frames/rollators and hiking sticks and poles.

These items will need to be checked in. If you use a hiking stick or pole as an assistive device, you will need to travel with an additional or alternative assistive device that can be carried in the aircraft cabin, such as a walking cane.

You can also find out more about travelling with travel oxygen.

Booking and planning

Checking your assistive device in

The oversized item fees and excess baggage fees for checked baggage do not apply to assistive devices, so you can check in any number of assistive devices for your personal use free of charge.

You do not need to purchase an oversized item allowance or pay an excess baggage fee when making a booking for assistive devices for your personal use provided that the item fits within the dimensions outlined in our checked baggage restrictions.

If you have an assistive device in your checked baggage, you will be able to collect it in the baggage claim area.

Carrying your assistive device on board

Your carry-on baggage allowance depends on the type of fare purchased. Assistive devices do not count towards your carry-on baggage allowance and will be weighed separately to your carry-on baggage.

Items that do not meet the dimension requirements cannot be carried in the aircraft cabin. You may need to travel with an additional or alternative assistive device that can be carried in the aircraft cabin. If you have any questions about your specific assistive device, please contact us.

If you're travelling with medication, please pack all essential medication in your carry-on baggage, at least enough to last one week, so you can access your medication if you are unexpectedly separated from your checked baggage at any point.

If you’re taking your assistive device like a walking stick onboard your flight, you can bring it in addition to your carry-on baggage allowance at no extra charge provided that your assistive device:

Is for your personal use
Is in an appropriate bag and packed so that it can be easily removed from your carry-on baggage to be separately weighed by our staff
Can be carried and stowed in the overhead locker by you or an accompanying passenger

Different restrictions apply depending on if you need to use your assistive device on board. Here’s what you need to know if you’re:

Using your assistive device Bringing but not using your

on board assistive device on board

What you need to know

All carry-on bags must be no bigger than 56cm (height) x 36cm (width) x 23cm (depth)

Each item of carry-on baggage cannot exceed 10kg

There is no limit to the number of items you carry on board

You can carry 2 items of baggage on board, including assistive devices in economy and 3 items of baggage in business class

What you need to do before you fly

Check if you need to obtain dangerous goods approval and make sure you submit it before you fly

Get medical clearance before the deadline on your form

On your flight

You are welcome to use crutches and walking canes during your flight once the seatbelt sign has been switched off.

If you have received medical clearance approval from Jetstar to use your battery-powered assistive device during your flight, you are welcome to do so.

If you have not received approval from Jetstar to use your battery powered assistive device, it will need to remain stowed in the overhead locker or under the seat in front of you during the flight.

Travelling on flights to and from the US

For flights to and from the US, there is no limit on the number of assistive devices allowed to be carried for customers with a disability and the assistive devices do not count towards the carry-on or checked baggage allowances.

Travelling on Jetstar Pacific (BL) flights – Jetstar Vietnam

Jetstar Pacific doesn’t accept any mobility aids or assistive devices, including travel oxygen, for carriage on the aircraft if they require dangerous goods approval.

Medical clearance

If you need to travel with extra oxygen for use during the flight or if you need to use your battery-powered assistive device (eg, CPAP) during your flight, you’ll need to complete a medical clearance form. Your medical clearance will need to be approved before the deadline on the form:

You must be able to use your assistive device on your own or travel with an accompanying passenger who can help you.

If you are travelling on a Jetstar Japan (GK) flight, you do not need medical clearance to use your battery-powered CPAP machine during your flight.

Insurance

We take all reasonable care with mobility aids and assistive devices, but please note our liability is limited for any damage caused during transit. You’ll need to make sure you have appropriate insurance to cover your device. For more information, please check our conditions of carriage.

EXTRA SEATS

Can I book an extra legroom seat?

SEATS

Yes you can. If you’re an Economy Starter or Economy Starter Plus passenger you’ll pay a fee to select an extra legroom seat.

Economy Starter Max passengers can select an extra legroom seat as part of their fare.

Seating selection is subject to availability.

Our extra legroom seats are located in the exit rows of our aircraft. If you want to sit in an exit row you must:

be at least 15 years old
indicate an understanding of the exit row briefing, carry out instructions given by cabin crew onboard the aircraft and be willing to assist in the unlikely event of an emergency
not be travelling with someone that requires your assistance in an emergency
not be seated with an infant
not have any strength or mobility limitation, intellectual impairment or be travelling with a service dog
not be deaf or hearing impaired unless corrected by a hearing aid or device which must be worn during taxi, take-off and landing for Jetstar Airways (JQ), Jetstar Japan (GK) and Jetstar Pacific (BL)
not be deaf or hearing impaired for Jetstar Asia (3K)
not be blind or vision impaired unless corrected by eye glasses/contact lenses which must be worn during taxi, take-off and landing
be able to reach, open, lift and throw out the 15kg (approx 33lbs) exit door in an emergency
not be in the third trimester (over 28 weeks) of a pregnancy for passengers travelling on Jetstar Airways (JQ) and Jetstar Japan (GK)
not be in any stage of pregnancy for passengers travelling on Jetstar Asia (3K) and Jetstar Pacific (BL)
not require the use of an extension seat belt
stow all carry-on baggage in overhead lockers for take-off and landing

If you’ve booked an exit row seat, but think you’ll be unable to meet the additional requirements on the briefing card you must ask to be re-seated. The cabin crew may not be able to establish whether you’ll be able to meet these requirements without your help.

If you don’t need an extra legroom seat, you can still make a regular seat selection when you make your booking. A fee may apply.

Already got a booking? Go to Manage booking to purchase your extra legroom seat selection

Terms and conditions of paid seat requests

Paid seat requests are non-transferable and non-refundable. You can only transfer seat requests when you make a permitted name change to your booking.
In the event of a flight disruption or schedule change, we will attempt to seat you in your requested or equivalent seat but we can’t guarantee the seat will be available on your new flight.
You may also be required to move seats for operational reasons.
If you choose to change your flight, you will be offered an equivalent seat when you change, subject to availability. If an equivalent seat is unavailable, Jetstar will not provide a refund of the additional amount paid.
If you change your flight and a higher fee to change the seat applies, you must pay the difference.

VIETJET AIR

INFANTS & CHILDREN

4 How to offer airfares for children?

A child under 24 months old (according to date of birth) will be charged fee which is public on website and seated with adult. A child over 24 months old (according to date of birth) will be charged as same as adult and occupy own seat.

6 My baby is 1 year old, do I need to buy a ticket for her?

Infants from 14 days of age to under 24 months shall be charged fee which is public on website and seated with adult and infant sits on an aldult's lap.

7 Can each adult travel with 2 infants under 2 years old?

Each adult only travel with 01 INF and INF sists on an adult’s lap.

9 Can I book ticket on-line for infant?

Passenger can book ticket on-line for infant, infant are required traveling with parents or accompany over 18.

For the safety and comfortable arranging, passenger should inform infant to us.

2 Do you accept that children travel alone?

Vietjet do not provide Unaccompanied minors services for children, who aged from 02 years to under 12 years on the date of departure, traveling alone.

Passengers aged from 12 years to under 14 years on the date of departure, traveling alone (YPTA), are accepted with conditions: Accept carriage YPTA only on domestic flights; Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center; YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form; YPTA are required to have someone to take/ pick up at departure and arrival terminal.

3 How is the conditions of acceptance for infant?

Vietjet refuse carriage infants under 14 days of birth.

Infants from 14 days of birth to under 2 years old on the day of departure: Each adult traveling with 01 INF and INF sists on an adult’s lap.

PREGNANT PASSENGERS

1 I am a pregnant, can I travel by plane?

Passengers who are pregnant must notify us of their pregnancy when they purchase tickets and at check-in counters. The carriage of pregnant women depends on the following conditions:

Women under 27th week of their pregnancies need to provide to us the medical certificate for confirming the number of weeks of pregnancy and must sign consent forms at check-in to exclude any liability on our side for any arising circumstances.
Women between the 27th and 32nd week of their pregnancies must:

- Present the confirmations from doctors which state the duration of their pregnancies and their health eligible to fly. The confirmation must be issued within seven (7) days of the scheduled departures of the outward or inward leg of flight, depending on the actual circumstances; and

- Sign consent forms at check-in to disclaim any liability on our side for any arising circumstances.

Women who are pregnant for more than 32 weeks are not to be carried on our services.

PASSENGERS WITH DISABLITIES

4 How can I require for wheelchair assistance?

Passengers with reduced mobility and require wheelchair assistance, passengers are requied to make request at least 24 hours before departure time via VietJet Ticketing office or Call center. Because of the safety reason, The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service. We do not provide wheelchair equipment on board.

In some cases, we may require passengers travel with accompany if passengers are unable to exit in emergency or can not understand the safety instructions in flight. For accompanied passengers, we require from 18 years of age or older and healthy enough to assist WCHS passengers up/down steps and on board.

6 Is there any restriction for DEAF, BLIND passengers?

Conditions of acceptance for BLIND passenger:

- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.

- For unaccompanied BLND passenger:

Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
BLND passengers who are able to self-service in all itinerary is accepted carriage.
BLND passengers must have assistance from relatives at departure and arrival terminal.

Conditions of acceptance for DEAF passenger:

- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.

- For unaccompanied DEAF passengers:

Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
DEAF passengers who are able to self-service in all itinerary is accepted carriage.

8 Do you carry pessenger requring stretcher?

Vietjet has not provided stretcher service.

EXTRA SEATS

5 Can each passenger book 2 seats in a flight? How can do it?

Passenger can buy extra seat in flight, please contact our Call Center 19001886 or Vietjet ticketing office for booking.

BAMBOO AIRWAYS

INFANTS & CHILDREN

1. Infant (INF)

Bamboo Airways offers to carry infants who are at least fourteen (14) days old, but less than two (2) years old. Each infant must be accompanied by an adult above eighteen (18) years old. The accompanying adult must not accompany any other passenger who suffers from disability on the same flight. To ensure safety, we could only accept a limited number of infants based on the type of aircraft used for the flight.

Bamboo Airways checks strollers or prams for free at the ticket counter.

Bamboo Airways does not offer baby bassinet or baby cots on-board.

Bamboo Airways offers special meal plan for infants. If you wish to use this service, please place an order at least 24 hours prior to the departure time at Hotline 1900 1166 or our official ticket offices across Vietnam.

2. Child (CHD)

Bamboo Airways offers to carry children aged two (02) to under twelve (12). Each child must be accompanied by a healthy adult above 18 years old. Each qualified adult could accompany one (01) infant and one (01) child under 6 years old, or two (02) children aged from two (02) to six (06) and unlimited number of children above six (06) years old.

Bamboo Airways also offers service to carry children of certain age without accompanying adult or also known as, Unaccompanied Minor Service. If you wish to use this service, please place an order at least 24 hours prior to the departure time at Hotline 1900 1166 or our official ticket offices across Vietnam.

3. Unaccompanied minor (UM)/ Young Passengers Traveling Alone (YPTA) service

Bamboo Airways offers Unaccompanied Minor Service for children aged from six (06) to under twelve (12) years old, and Young Passengers Traveling Alone (YPTA) service for teenagers aged from twelve (12) to fourteen (14) travelling without an accompanying adult.

Bamboo Airways does not offer Unaccompanied Minor Service for infants and young children under six (06) years old.

		Seat Class
Age Range	Deadline for Placing an Order	Bamboo First	Bamboo Business	Bamboo Eco
Under 6 years old	Bamboo Airways does not offer Unaccompanied Minor Service
06 to under 12 years old (Compulsory)	24 hours	√	√	√
12 to 14 years old (Optional)	24 hours	Optional
Above 14 years old	Bamboo Airways treats passengers above fourteen (14) years old as normal passengers. However, if you do wish to use the Unaccompanied Minor Service, Bamboo Airways will provide similar service as to those aged from twelve (12) to fourteen (14) years old.

Notes for Parents or Legal Guardians:

Parents or Legal Guardians must contact any Bamboo Airways’ official ticket office, or authorized agency via email, or at Hotline 1900 1166 to register Unaccompanied Minor Service.

Parents or Legal Guardians must provide the following required information: full name, age, gender, journey, date of departure, full name of travelling child, parents or legal guardians’ contact, drop-off person, pick-up person and other related information (if any).

Parents and Legal Guardians must understand and prepare all required documents in accordance with rules and regulations stipulated by Bamboo Airways, any state authorities and airports involved in the journey.

Prior to the Flight

Drop-off person must prepare his or her personal ID card, information of which must be identical to information provided to Bamboo Airways’ official ticket office, or authorized agency, or hotline 1900 1166.

Parents or Legal Guardians must prepare all required documents for the unaccompanied minor(s) in order to show at the check-in counter. The drop-off person must bring the unaccompanied minor(s) at least two (02) hours prior to the departure time.

Drop-off person must complete all check-in requirements for the unaccompanied minor(s), and must not leave the airport until the flight departs.

After the flight

Pick-up person must be at the airport at least 30 minutes prior the estimated arrival time, and must carry his or her personal ID, information of which must be identical to information provided to Bamboo Airways’ official ticket office, or authorized agency, or hotline 1900 1166 to pick up the unaccompanied minor(s).

PREGNANT PASSENGERS

Passengers traveling while pregnant.

The comfort and safety of pregnant passengers are always given top priority at Bamboo Airways. To help us better prepare for your trip, please inform Bamboo Airways staff of your health status during booking.

To ensure maximum comfort and safety, pregnant passengers need to inform Bamboo Airways of their gestational age during booking, and during check-in to receive necessary consulting and assistance. You are also required to sign “Waiver of Responsibilities” at the airport prior to boarding. Please find our detailed guidelines regarding pregnant passengers in the below table:

	Gestational age / Condition of Carriage
	Less than 28 weeks (≤ 27 weeks 6 days)	Between 28 weeks and 32 weeks (inclusive) (From 28 weeks to 31 weeks 6 days)	From 33 weeks to under 36 weeks (From 32 weeks to 35 weeks 6 days)	More than 36 weeks (inclusive)
Pregnant Passengers	(*)	(**)	(***)	Not allowed onboard
Passengers who are pregnant with twins	(*)	(***)	Not allowed onboard
Passengers are pregnant via artificial insemination or are in poor health condition	(***)		Not allowed onboard

	Condition of Carriage
(*)	• Passengers can travel in similar manner as normal passengers do. However, passengers are required to carry the following documents: pregnancy medical records, ultrasound image that states gestational age. • Passengers must sign Waiver of Responsibilities with the Airline.
(**)	• Passengers must present form MEDIF II (signed by an approved doctor), or a medical clearance document satisfying all the following requirements: » Approved by an authorized specialist physician. » Verify the fetus’ gestational age. » Issued within seven (07) days of the first flight, and within fifteen (15) days of the next flight in the same journey if the passenger does not suffer any unusual health conditions and the fetus is under 32 weeks old during the journey. » Confirm the health of the passenger and the fetus as fit for air travel bring notarized English translation of all required documents if travel on international flights. • If a passenger’s itinerary involves international sector travel, passengers must prepare an additional set of documents in English certified by a notarial office with legal status. • Passengers must sign Waiver of Responsibilities with the Airline.
(***)	• Passengers must present form MEDIF II (signed by an approved doctor), or a medical clearance document satisfying all the following requirements: » Approved by an authorized specialist physician. » Verify the fetus’ gestational age. » Issued within seven (07) days of the first flight, and within fifteen (15) days of the next flight in the same journey if the passenger does not suffer any unusual health conditions and the fetus is under 32 weeks old during the journey. » Confirm the health of the passenger and the fetus as fit for air travel bring notarized English translation of all required documents if travel on international flights. • If a passenger’s itinerary involves international sector travel, passengers must prepare an additional set of documents in English certified by a notarial office with legal status. • Passengers must sign Waiver of Responsibilities with the Airline.

PASSENGERS WITH DISABLITIES

Bamboo Airways cares for disabled passengers and will do everything to make your travel experience a happy one. Below are some guidelines to help make your trip easier. If you have any questions please contact us.

Passengers with visual or hearing impairment

Bamboo Airways accepts carriage of visual or hearing impaired passengers under the following conditions:

– Visual or hearing impaired passenger who is capable of traveling on his or her own, or be accompanied by a passenger above 18 years old.

– Bamboo Airways reserves the right to deny carriage of visual or hearing impaired passenger who travels with (an) infant(s).

– For safety reasons, a maximum of 05 passengers with visual or hearing impairment are allowed on board each flight.

Vietnamese passengers with severe disabilities

Vietnamese passengers with severe disabilities	Bamboo Eco	Bamboo Plus	Bamboo Business	Sales channels
Vietnamese passenger (from 60 years of age at the time of travel)	Not applicable	85% of adult base fare	Not applicable	– City ticket offices (CTO). – Airport ticket office (ATO)
Child (from 2 years to under 12 years of age)	Not applicable	75% of adult base fare	Not applicable
Infant (under 2 years of age at the time of travel)	Not applicable	88,000 VND per infant (Infant must be sat on an accompanied adult’s lap and is not permitted for a separate seat in the cabin.)	Not applicable

Required documents: For those who have disabilities, must have certifying form by authorities regulated by joint circular number 37/2012/TTLT-BLDTBXH-BYT-BGĐT issued on December 28th, 2012 on disabled status.

Wheelchair Service

Service code	Features	A maximum number of passengers per flight	Requirement for accompanying passenger
Wheelchair for ramp – WCHR	– Passenger is capable of ascending/descending steps, to/from the aircraft and to/from their seat on his or her own.	08 passengers	x
Wheelchair for step – WCHS	– Passenger is capable of traveling in the Cabin on his or her own.	02 passengers	√
Wheelchair for cabin – WCHC	– Passenger who is completely immobile, who can move about only with the help of a wheelchair or any other means and who requires assistance, at all times from arrival at the airport to seating in the airplane or, if necessary, in a special seat fitted to his/her specific needs, the process being inverted at arrival.	Bamboo Airways has not provided wheelchair for cabin yet (WCHC). If passenger does not request WCHC: apply to WCHS.

Bamboo Airways arranges staff and uses highlift cars, loading bridges, other specialized facilities, etc. to assist passenger to ascend/descend steps, to/from the aircraft and to/from their seat.

Mobility Aid Services should be booked at least 24 hours before schedule departure time.

A maximum number of passengers for wheelchair service are 8 ones per flight.

List of airports are equipped highlift cars:

	Airport
Service capability	HAN	SGN	DAD	PQC	CXR	DLI
Service capability	yes	yes	yes	yes	yes	yes
* Other airports are unavailable to serve

In case of unavailability of specialized facilities (highlift cars), Bamboo Airways ground handling staff and passenger‘s escort (if any) assist passenger to ascend/descend steps.

Passengers required to undergo thorough medical check-up before a flight

Passengers required to have their health assessed before a flight need to be pre-registered via our Hotline at 1900 1166, or at any of our Bamboo Airways agencies nationwide.

Passengers required to undergo a pre-flight medical check-up are those with at least one of the following health issues:

(a) Reduced, or absent, capacity to take care of oneself due to mental problems;

(b) Suffering from injuries, illnesses, or any other health problems that might greatly interfere with the well-being of other passengers on the flight;

Twins or multiples;
Assisted by IVF;

iii. Negative developments in the health of parent and/or chilld

(d) Unhealthy infants, or infants born pre-mature;

(e) Suffering from health conditions that may worsen due to air travel, including but not limited to: lung illnesses, ear or sinus problems, freshly broken bones, after surgery, or severe allergy;

(f) Suffering from communicable diseases such as chicken pox, bird flu, tuberculosis, measles, or mumps, etc.\

Passengers mentioned above cases should be certified health from the following medical clinics:

In Viet Nam: General or specialized hospitals at central, provincial, district or equivalent levels; Private and international hospitals; international clinics.

In other countries: medical clinics with legal certification.

Health certificate should contain:

Health Certificate

• Passenger information: Name, age, gender

• Doctor information: Name, address, Phone number, Work place

• Medical diagnostics on disease status / passenger health.

• Predictation on passenger disease path for the expected flight itinerary

• Does the passenger’s condition affect the others?

• Date of health certification

• Doctor signature.

• Health certification should not exceed 07 days upon actual departure date.

If passenger does not have health certification upon request, the airport representative may request on-site doctor at the airport to examine his or her health upon actual situation of the flight.

Passengers must sign a Waiver of Responsibilities with the Airlines.

In the event that passenger is both subject to certification of health and wheelchair support, he / she must meet the transport acceptance of both cases.

Bamboo Airways will deny transporting passengers in the following cases:

Predictation on the tendency of passenger’s illness leading to deterioration in the expected flight itinerary and / or passenger’s condition may affect the others.

Time of Request:

Passengers must complete required documents 14 days prior to the date of departure. Passengers requiring special assistance will be accepted on board under the following conditions:

Reservation has been booked and confirmed in advance by Bamboo Airways.
All required documents are complete, valid and authorized.
Passengers have stable health condition and fit to travel by air.
The carriage of passengers does not affect the safety of the aircraft, cabin crew and other passengers as well as their property.

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Regulations of airlines operating in Vietnam

Online Check-In Requirements:

Kiosk Check-In

Kiosk Check-In Application

Kiosk Check-In Procedure

In-Town Check-In

AIRPORT CHECK-IN

Fly On-Time With Vietnam Airlines!

TRAVEL DOCUMENTS

Can I check in online?

Online check-in and baggage

And remember…

Online check-in for domestic flights

Jetstar Airways (JQ) flights in Australia and New Zealand

Jetstar Japan (GK) flights in Japan

Jetstar Pacific (BL) flights in Vietnam

Domestic flights from an international terminal

Online check-in for international flights

Where can I check in through an airport kiosk?

Hong Kong in-town check-in

MTR check-in counters

When to get to the airport for international flights

Jetstar (JQ) international flights on Boeing 787 aircraft

Jetstar (JQ) and Jetstar Japan (GK)1 international flights

on A320 and A321 aircraft

Jetstar Asia (3K)2 flights

Jetstar Pacific (BL)3 international flights

When to get to the airport for domestic flights

Jetstar (JQ) and Jetstar Japan (GK)1 domestic flights departing from

domestic terminals

Jetstar Pacific (BL) domestic flights

Domestic flights departing from an international terminal

Jetstar (JQ) domestic flights departing from

international terminals on Boeing 787 aircraft

Jetstar (JQ) domestic flights departing from

international terminals on A320 and A321 aircraft

SELF CHECK IN HERE WITH WEB CHECK IN

Checked Baggage

Hand Baggage

Cabin Baggage

Baggage Allowance

Excess Baggage Fees Paid At Airport

PREPAID BAGGAGE

Flying With Your Pet As Your Checked Baggage

Flying With Your Pet Onboard

Bicycles And Sizeable Baggage

Sports Baggage

Strollers, Wheelchairs

From 15kg to 40kg,

purchase only what you need

Bundles & checked baggage

Checked baggage restrictions

Free check-in items: Strollers & wheelchairs

Carry-on baggage

Is checked baggage allowance included in my fare?

Economy Starter fares:

Economy Starter fare with Plus bundle:

Economy Starter fare with Max bundle:

Economy Starter fare with Flex bundle

Business fare and Business fare with Max bundle:

Carry-on baggage – what can I bring on board?

Carry-on baggage size limits

Small items

Carry-on baggage at the boarding gate

Dangerous goods

Travelling with medication

Travelling with infants and children

What are the size and weight restrictions for checked baggage?

Maximum weight

Oversized Items

Maximum length for oversized items

Musical Instruments

Not all fares include checked baggage

Baggage charges at the airport

Oversized baggage

Oversized items

Oversized item fee

Paying the oversized item fee

Oversized items and checked baggage weight

Maximum weight